Ci2C Collection Team Lead with French language

About the job

Ci2C Collection Lead is responsible for delivering collection services for CHC business across countries within CHC perimeter in Europe and MEA.

Main responsibilities

Operation - Collection services

Monitor operational KPIs to pro-actively manage execution issues to maximize financial results by period end

Review AR ageing reports

Perform collection & dunning

Determine appropriate escalations & follow-up actions as per defined process

Dispute & Claim Management - qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility

Contribute to business and customer collection strategy reviews

Ensure balanced workload allocation and back-up structure

Escalate issues to CI2C Credit & Revenue Partner and Head of Credit

Management & Collections

Drive continuous improvement

Ensure compliance of processes, transactions and reports with CHC policies and guidelines

Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Collection

People Management

Responsible for and owns employee lifecycle management of direct reports (hiring, newcomer training and onboarding, development, performance assessment & evaluation, termination)

Supervise and coach collection analysts

Provide expertise and coaching

Anticipate workload and allocate resources for effective and efficient delivery

Select and hire employees

Evaluate employee performance, determine training needs, develop talent

Address performance issues and make recommendations for personnel actions

Motivate and reward employees by recommending salary increases, bonuses and promotions

Continuous improvement

Identify process improvement opportunities through elimination of redundant activities

Participate in process automation initiatives and ensure seamless adoption and transition

Participate in global projects as required

Requirements

Functional

• Broad understanding of Customer invoice to Cash process and activities
• Hands-on knowledge of collections & receivable activities
• Good business acumen
• Strong deductive and analytical skills

Technical

• Computer literate and familiar with accounting applications
• Knowledge of Microsoft Office

Interpersonal

• Ability to interact with internal stakeholders and clients in a professional manner
• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset
• Good communication skills
• Attentive to customer needs and feedback

Leadership

• Ability to work independently and take ownership of tasks and processes
• Ability to organize, prioritize and structure tasks for oneself and direct reports
• Attentive to detail and work with precision
• Action oriented, delivery driven, change agent
• Lead by example to deliver high quality service, customer satisfaction

Background

• Graduate degree in accounting or finance
• 5+ years' experience in Collection Management preferably in an international multicultural environment
• Fluent in English and French language knowledge is desirable

Why us?

At Opella, you will enjoy challenging, purposeful work and the opportunity to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people thrive every day.

We Are Challengers.

• All In Together: We keep each other honest and have each other's backs.
• Courageous: We break boundaries and take thoughtful risks with creativity.
• Outcome-Obsessed: We drive sustainable impact and results with integrity.
• Radically Simple: We make things simple for us and for consumers, as it should be.

Join us on our mission. Health. In your hands.
www.opella.com/en/careers

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