Claim analyst specialist with French

About this Position
Satisfiedcustomers are the key to our business. In our Supply Chain department, we havea direct impact on their level of satisfaction. At Henkel, we process a largenumber of orders every day, and as you can imagine, occasional issues mayarise-such as incorrect pricing, damaged goods, or delayed deliveries. Are yousomeone who prefers finding a solution to every problem rather than a problemfor every solution? Then you might be exactly who we're looking for.
What you'll do

• Analyze customer claims from France (e.g. missing, damaged, or incorrect goods, pricing discrepancies, or missing discounts).
• Investigate financial and logistical discrepancies in collaboration with colleagues in Bratislava and France.
• Propose and implement solutions for customer issues, maintaining regular communication with them.
• Perform financial accounting tasks related to customer claims and ensure accuracy of customer accounts in the SAP system.
• Analyze recurring issues to identify root causes and support preventive actions.

What makes you a good fit

• Active knowledge of French is essential, as you'll be in regular contact with customers and colleagues from France (Sales, Front Office, and external transport partners).
• Strong customer focus, good communication skills, analytical thinking, and a collaborative and team-oriented mindset.
• An interest in finance and familiarity with SAP is a plus
• This role is open to junior candidates. While prior experience is not required, it will help you gain a better understanding of related financial processes.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model and up to 30 days per year for remote work abroad
• Diverse national and international growth opportunities
• Globally applicable well-being standards, including health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• 13th salary, incentives
• Cafeteria benefit system, Multisport card
• Henkel shop and Henkel nursery school
• Extra paid days off for special events, referral and relocation bonus

Minimum salary: XXX EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview).

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.