Portugal, LisbonPortugal, Lisbon


Date de publication 04.07.2024

5 a postulé

Claims Assistant -French speaker

The Role

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

What will you do?

As Platform Claims Administrator - Self financed Motor Claims your key responsibilities will be to :
  • Support the activity of other claim handlers by conducting a preliminary analysis of claims files related to "mechanical breakdown" to facilitate their assessment.
  • Handle incoming calls, address expectations, or transfer them to the appropriate contacts.
  • Manage assigned claims files to provide the best response according to the subscribed coverage and in compliance with the internal procedures defined by the company.

You'll be working on real client projects performing the following tasks:
  • Ensure the accuracy of the information mentioned in each received claim file by verifying the details on the estimates (mileage, vehicle registration, etc.) and following up with contacts if the information is incomplete, and checking the validity of the contract (non-expired dates, identity of the policyholder, etc.).
  • Open claim files in the application by entering the required information.

Manage assigned claim files. Depending on the amount, taking decisions, or referring the case to his/her team leader

What are we looking for?

We are looking for a highly driven with solid interpersonal skills. A colleague looking to join a large and dynamic organization.
  • Advanced Microsoft Office 365 (Excel, Word, PowerPoint) skills
  • Ease in building relationships over the phone
  • Customer service orientation
  • Rigorous and reliable
  • Team spirit
  • Respect for deadlines
  • Analytical skills and organizational sense
  • Adaptability and responsiveness
  • Active listening skills
  • French proficiency minimum B2 expected C1

What's in it for you?

In WTW, you'll find a professional yet friendly and easy-going environment in an office based in a fast-growing European capital. Come join a team of dynamic and motivating colleagues!

In addition to our attractive remuneration package, we offer:
  • Work-life balance. Mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Hybrid working is more than just a buzzword for us.
  • Monetary benefit. An attractive, performance-related remuneration system.
  • Internationality. An international management consultancy and the security of a global corporation with renowned customers.
  • Development opportunities. A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
  • Cooperation. Learning from each other and making decisions together, collegial, appreciative and dynamic.
  • Customer contact. Quickly take responsibility.
  • Corporate events. Together we celebrate our successes and our community

WTW is an equal opportunity employer

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