Client Delivery Specialist - French Speaker

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.

As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.

Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.

Why Choose Corsearch?

• Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.
• Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
• Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.
• Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.

The Role

As a Brand Protection Client Delivery Specialist, you will work in close cooperation with Client Delivery Managers, to deliver the highest possible quality to our clients, utilizing our advanced technology to support your work.

Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.

Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.

The working atmosphere is informal and lively, and you will learn a lot about the increasing importance of e-commerce. We focus heavily on personal development and try to create a nice environment for everyone to work in, while you eventually become a master in the practical enforcement of IP rights around the world.

Learn more about Client Management and our business here

Responsibilities and Duties

• Support with overseeing the day-to-day management of clients' accounts
• Building and maintaining close relations with clients to achieve excellent customer satisfaction
• Project analysis and monthly reporting
• Coaching and training analysts to meet clients' expectations
• Working independently and effectively with other team members in locations around the world
• Enforce intellectual property infringements, which will include types of Counterfeit, Copyright, Trademark, and Design Infringement
• Develop relationships with platforms, hosts, registrars and other third parties to improve efficiency in dealing with takedown requests
• Finding new and innovative ways to better protect client interests
• Perform in-depth investigations and identify key offenders
• Collaborate with Client Managers to ensure highest quality of service
• Attend and participate in client meetings

Essential

• Must have the ability to work alone and collaboratively within a team environment
• Excellent skills in internet tools and the basic technology behind the tools (i.e. browser knowledge)
• Fluent in French
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Previous knowledge of Brand Protection or Intellectual Property is highly desirable
• Necessary training, including trademark law theory and the use of proprietary systems, will be provided.
• As an individual, you are ambitious and are comfortable taking a high degree of responsibility in your work.
• You have a strong work ethic, which is evident to those around you. Above all you are humble, easy to work with, and have a strong belief in team success.

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact

Department Client Management - Brand Protection Role Client Coordinator Locations Corsearch, London Remote status Fully Remote Employment type Full-time