Pologne, WarsawPologne, Warsaw

Société Générale

Date de publication 06.06.2024

1 a postulé

Client Facilitation Officer with French- M/F/D - Compliance - Warsaw, Poland

The Client Lifecycle and Digital ('CLD') department is part of the Global Banking Operations and Technology Division, globally being in charge of the client experience across the GBIS activities. Its mission is to ensure a simple-track and distinctive client journey, both on clients' and on employees' side, with a continuous commitment all along our clients' lifecycle.


You will be part of the Client Facilitation Team (KYC) based in Poland, that covers client outreach in the frame of the Know Your Customer (KYC) review process. You will facilitate the KYC review process by engaging the client and collecting all non-publicly available required information and documents upon Front Office delegation. You will take care of the client relationship, i.e. you will be the privileged point of contact for the client during the whole KYC review process.

Tasks and responsibilities:
  • Prepare and maintain key information for your clients' portfolio and globally support the front-office and/or coverage bankers to ensure a smooth and accurate KYC review process
  • Act as a facilitator during the whole KYC Review process and provide transparency to the Front Office
  • You will be in direct contact with Clients, as you gather all documents and information required. Thereby you shall ensure that you retrieve the documents at the right level, in timely manner, control that Client's documents fulfill SG KYC requirements, propose alternative documents in case of a push back
  • Escalate complex cases, organize dedicated calls with internal stakeholders (KYC teams, Compliance, Front Office) to unlock difficult reviews
  • Act as Team Player within CFA EMEA community

Profile required

Studies & experience:
  • At least 1 year of experience in Financial Services Industry with direct external client contact
  • At least 1 year of AML/KYC experience
  • University degree with a specialization in Banking / Finance / Linguistics preferred

Language skills:
  • Fluency in French & English
  • Intermediate to advanced level of Polish is considered a plus

Technical, operational & Soft skills:
  • Understanding of the specific stakes of the business lines Global Markets, Global Finance, Coverage & Investment Banking regarding business development and their needs related to KYC periodic reviews
  • Teamwork
  • Ability to liaise with multiple stakeholders from various business units
  • Highly client orientated
  • Advanced organizational skills
  • Assertiveness, good negotiation skills and conviction
Why join us

Société Générale Poland is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.

  • Work in a pleasant atmosphere, dynamic and challenging environment
  • Work in an international organization
  • Attractive remuneration
  • Contact with capital markets

As soon as you arrive, you will be integrated into our teams and will learn every day alongside our experts, who will support you in your tasks. Gradually, you will become more independent in your projects, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating. Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 24000FRD Entity: SG CIB Starting date: 2024/07/15 Publication date: 2024/06/07

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