Client Partner Professional Services (French/German language)

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for: a highly capable Professional Services (PS) Client Partner to lead the definition, scoping, and pricing of PS engagements. You'll develop detailed Statements of Work (SOWs), translating client business needs into clear deliverables while managing risk, resources, and budgets. This role demands accurate monthly booking forecasts, proactive sales pipeline management, and identifying new opportunities by effectively positioning RingCentral's PS capabilities. You'll also foster strong client relationships and guide our delivery team, staying current on competitive solutions and industry trends.

This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.

Job Duties:

• Lead and oversee approval for scoping, planning, cost estimating, and pricing of consulting projects. This includes statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
• Establish and grow a productive relationship with the Sales Team and Service Providers to ensure achievement of team goals in new customer acquisition and customer retention.
• Provide accurate forecasts of Professional Services bookings on a monthly basis.
• Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues
• Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
• Provide engagement oversight for project portfolio
• Manage day-to-day relationships with client stakeholders and resolution of all issues
• Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
• Transfer industry, technical, and product knowledge to customers.
• Keep up-to-date on relevant competitive solutions, products and services.

Desired Qualifications:

• Bachelor or Master's (preferred) degree in a technical or business discipline
• Experience working with Service Providers or ISVs, ideally working on large user base migrations.
• At least 1-2 years' experience in selling and delivering consulting services. Background in selling and delivering consulting services should be extensive and allow for examples of engagements where you were the primary leader of solution sales of more than $500,000 per quarter.
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence. VoIP, Mobile, Video, Contact Center and networking background
• Understanding of customer communications requirements for enterprise business markets.
• Demonstrated ability in developing proposals, creating value propositions, and selling up to seven figure consulting engagements
• Effective engagement estimation capabilities
• A track record of delivering engagement oversight resulting in on-time, on-budget delivery of contracted services
• Proven ability to sell follow-on service engagements to existing clients
• Ability to travel frequently (up to 25%) within assigned geography
• Pre-Sales quota carrying experience required.
• Strong telecommunications background (with telephony and Soft Switch emphasis preferred).
• RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.
• French/French Canadian speaking would be desirable

What we offer:

• Well-coordinated professional team.
• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.
• Additional Health and Life Insurance Package.
• Employee Assistance Program.
• 25 vacation days.
• 200 BGN Digital Food Vouchers via EdenRed and their application
• 120 BGN Gross as part of the salary for Working Expenses Allowance

RingCentral's Partner team crafts, builds and collaborates with our partners to evolve our programs and deliver the best possible outcomes for our partners, teams and company. That's why RingCentral is the leading global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. That's why we're the largest and fastest-growing pure-play provider in our space.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.

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