job
Bulgarie, SofiaBulgarie, Sofia

capital.com

Date de publication 16.10.2023

Client Service Associate (French & English speaking)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.

We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Sofia, Bulgaria!

We're seeking a French-speaking Client Service Associate to join our team and help spread our message.

Key responsibilities:
    • Support our clients at all levels
    • Answer any questions about how the service works and resolve clients' issues promptly via live chat, emails, and calls
    • Assist clients with the KYC procedure
    • Provide a tour around the trading platform
    • Build client trust and satisfaction through professional support and training
    • Be keenly aware of the competitive landscape and understand financial markets
    • Collect clients' feedback and analyze how clients' experience can be improved
    • Keep open communication between the departments to resolve any issues


Requirements:
    • English level Upper-Intermediate
    • Proficiency in French
    • Advanced interpersonal and communication skills
    • Ability to listen to clients and your team's needs and find solutions
    • Ability to work flexible shifts from Monday to Friday (9:00 AM to 6:00 PM or from 12:00 PM to 9:00 PM)
    • Excellent communication skills, both verbal and written


What we offer:
    • Outstanding equipment
    • Annual Performance Review Cycle
    • Referral program
    • Annual discretionary bonuses
    • Great friendly and professional working environment
    • Challenging assignments in a local and international environment
    • Attractive benefit package
    • Medical insurance & additional sick days and paid sick leave


Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.

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