Client Success Manager - (French/English speaker)

About the Role:

Grade Level (for internal use):
09
S&P Global Market Intelligence

The Role: Client Success Manager, Global Insight

The Team: Global Insight (GI) team resides within the Risk & Valuations Services unit of the S&P Global Market Intelligence Division, providing powerful business intelligence solutions for applications including global risk and maritime, global international trade and supply chain, shipping intelligence, as well as economic indicators and forecasts. It is an exciting, global, results-oriented, and growing team that works closely together to help enterprise organizations to make better business decisions to support diverse business outcomes.

The Impact: Client Success Managers serve as subject matter experts for our powerful, complex solutions, as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia and others. You will partner with the commercial sales organization to help support new and recurring business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment.

What's in it for you: You may be a great fit for our next Client Success Manager if the following career benefits appeal to you:

• Client-facing impact: You enjoy working directly with decision makers and end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions.
• Empowerment: You like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle.
• Commercial success: You take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure.
• Entrepreneurial, innovative culture: You like the challenge of working in an environment that is ever evolving: enhancing our solutions, refining our processes, adapting our strategy.
• Career growth: Our most successful Client Success Managers master the areas of data analysis, public speaking and presentation development, interpersonal skills including objection handling, probing questions and being able to simplify complex concepts. We learn from each other on the job and progress into the role over time through immersion in our company culture and business activities. Many of our alumni have progressed their careers into areas such as product management and sales.

Responsibilities: Our next successful Client Success Manager will take personal ownership of responsibilities like these:

• Demonstrations and Training: Provide tailored demonstrations and training sessions to showcase our solutions' value proposition, driving customer usage and product awareness.
• Customer Workflow Optimization: Assist customers in optimizing their workflows with prompt support via telephone, email, and in-person interactions.
• Effective communicator: You continually refine your communication skills so that your delivery is clear, concise, effective, and interactive.
• Results oriented: You can deliver specific business outcomes within a defined deadline to specifications.
• Understanding Client Needs: Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions.
• Cross-Functional Collaboration: Collaborate with cross-functional teams to manage client and prospect requests, channel feedback, and improve products and processes to better meet customer requirements.
• Self-starter: You are assertive about your learning and career growth and work closely with your manager and peers across the global team to seek what you need to be successful.
• Intellectually curious: You eagerly embrace new concepts and actively seek to make connections between disparate ideas. You follow current events and trends and use our solutions to quantify and contextualize business headlines.
• Open collaborator: None of our colleagues have become successful in a vacuum. You participate in the collaboration that allows us to share ideas and information freely across the global network, taking advantage of pockets of expertise to keep advancing our knowledge and ideas.
• Organized: You make your availability known to your stakeholders, show up on time and prepared to internal and external meetings.

What We're Looking For:

• Preferred Professional Experience: Prior professional experience in the areas of maritime, international trade, army/navy, transportation/logistics, supply chain, economics, country risk, commodities, energy, customer care/support, project management and/or business development are highly preferred.
• Required Education: Bachelor's degree or higher achievement in logistics, international trade, maritime management, business administration, economics, from an accredited university or comparable curriculum/work experience.
• Required Language: fluent English and French
• Occasional domestic and/or international Business Travel may be required.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)