Client Success Manager (Trilingual: English/Spanish/French)

Company Overview
Inbenta is a global technology company headquartered in Allen, Texas with offices and team members around the world. We develop an Automatic Language Processing (or Natural Language Processing - NLP) engine, which provides answers to human intentions formulated in natural language. Based on our proprietary and patented technology, Inbenta builds a set of conversational solutions for businesses such as chatbots, knowledge management tools, digital demos, and search engines. Our customers include many global blue-chip companies in Banking, Insurance, Automotive, Services, Retail, Transportation, and other sectors.

Role Summary
As a Client Success Manager, you will be responsible for maintaining consistent communication with customers and proactively identifying new opportunities for additional sales or cross-selling. This is a high-impact, customer-facing position that combines sales expertise and strategic thinking to proactively identify and pursue upsell and cross-sell opportunities, consistently driving increased value for both the customer and the organization.

Key Responsibilities

• Understand the needs of your customers and effectively align Inbenta solutions to solve those needs.
• Manage and retain current business through proactive engagement, servicing, and support.
• Generate, cross sell and upsell opportunities to share with the Sales team for revenue expansion
• Work collaboratively with cross functional teams such as Client Experience, Delivery, Development, and Product Teams in identifying, capturing, and tracking the solution success criteria.
• Actively monitor client activity and proactively work with clients to realization of the full value of the Inbenta solution
• Create and manage quarterly business reviews to engage customers in innovation of new solutions and continuous improvement of current implementations.
• Develop high levels of customer engagement and satisfaction while focusing on revenue growth.
• Single point of ownership and contact with customers and internal stakeholders
• Be the Voice of the Customer: partner with cross-functional teams to translate customer business needs and product insights into new solutions and capabilities
• Maintain engagement with customers to monitor account health and ensure alignment with their priorities.
• Work collaboratively with the Marketing team to build Customer testimonials and referrals.
• Own the renewal processes to increase client loyalty, retention, and revenue growth
• Be an Inbenta product and solutions expert
• Maintain system records including but not limited to CRM, Click up, etc.
• Proactively identify and prioritize resources and efforts according to value and risk.

Required Qualifications:

• Bachelor's degree in business, Computer Science, Engineering, or a related field
• Minimum 5 years of experience in tech/software as a service sales role
• Languages: Proficiency in English/Spanish/French
• Preferred experience includes familiarity with: AI, ML, NLP, APIs, and SDKs.

Soft Skills:

• Consultative selling skills.
• Negotiation skills.
• Value-based selling skills.
• Advanced communication skills, both verbal and written.
• Results-oriented.
• Account and pipeline management.
• Self-Learner focused on continuous improvement.
• Collaboration skills.
• Team oriented.
• Analytically oriented.
• Focused on winning.
• Software And Tools Experience
• Salesforce and other CRM tools
• LinkedIn Sales Navigator
• Zoom Info
• Google Applications
• MS Applications
• Teams

Our offer:

• Competitive base salary plus commissions.
• Hybrid work model with the opportunity to work remotely
• Permanent contract

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