Client Success Specialist - French speaking

About Clarity AI

Clarity AI is a global tech company founded in 2017 with a unique mission: bringing societal impact to markets.

We leverage AI and machine learning technologies to provide top international investors, governments, companies, and consumers with the right data, methodologies, and tools to make more informed decisions.

We are now a team of more than 300 highly passionate and curious individuals from all over the world, with offices in New York, Madrid, London, Paris, and Abu Dhabi. Together, we have established Clarity AI as a leading sustainability tech AI company backed by investors and strategic partners such as BlackRock, SoftBank, and Deutsche Börse, who believe in us and share our goals.

We are dedicated to cultivating an exceptional workplace environment, and we take pride in our culture, defined by our commitment to being fact-based, diverse, transparent, meritocratic, and flexible.

We have plans to continue growing our teams globally, so if you would like to join us on this rocket ship, keep reading! Your work will shape and guide the sustainable decisions of investors, companies and consumers worldwide.

About The Role

We are looking for a Client Success Specialist - French speaking who will be the primary point of contact for French-speaking clients, ensuring they derive maximum value from Clarity AI's solutions. Your role will involve onboarding new clients, providing ongoing support, and fostering long-term relationships to drive client satisfaction and retention.

What You'll Be Doing

Working as a(n) Client Success Specialist - French speaking,you will be responsible for:

• Be the primary owner dedicated to a group of Clarity AI's clients
• Delivering a Gold Standard Experience (fast, smart, concise, human, accurate, and informed) to your assigned clients and internal stakeholders
• Building trusted relationships with your clients by becoming a subject matter expert on their business and their Clarity AI use case, as well as topics such as ESG, Impact, and relevant regulations
• Driving commercial conversations with your clients, searching for ways in which Clarity AI can deliver more value for them
• Providing direct support when users face issues, and working closely with internal resources to deliver swift, complete solutions
• Leading projects to implement/improve processes and solutions that benefit your clients and peers
• Delivering regular outbound campaigns on new products and features
• Providing guidance on topics important to clients, such as ESG, Impact, or Clarity AI's methodologies.

Location

The role is based in Madrid

Way of Working: Hybrid

What You'll Need

• 4 years of experience in client-facing, relationship-building roles
• Deeply passionate about social impact and making the world a better place
• Fluent in English + French.
• Client-centric mindset and ability to step back to see the bigger picture and make compromises that lead to bigger wins in the long run
• Able to ask insightful questions to get to the heart of an issue
• Strong organization and project management skills
• Self-starter who will thrive in a start-up setting by taking ownership and initiative
• High level of energy and stamina
• Good communication skills
• A good problem solver

Nice To Have •

• Fluency in more languages is a plus (French, Spanish, German, Italian, etc.)
• Bachelor's Degree in engineering, statistics, mathematics or business.
• Proven track record of performance (top 10-20% of the company) in past sales positions is a strong plus
• Experience in the financial services sector
• Experience in analytical or sustainability-linked roles

What We Offer

• Competitive compensation, both in terms of base salary as well as equity plans that enable to you to share in our success
• Flexibility in ways of working both in terms of your schedule as well as your location, whether you prefer to work from home, the office, or abroad with access to a global network of co-working spaces
• Generous paid time off schemes, including vacation, sabbatical, religious observance and compensation days
• Meaningful benefits including private healthcare coverage, fitness and wellness programs covered through Wellhub, working-from-home allowances to help you set up your home office and cover monthly expenses
• Professional development with annual training budget for conferences, courses, certifications and access to top market e-learning platforms

Collaborative environment with multiple offices around the globe, regular team activities and events as well as employee-led resource groups.

More About Clarity AI ☆

Clarity AI's Founder and CEO, Rebeca Minguela, is a successful entrepreneur who has been recognised by prestigious institutions like the World Economic Forum as one of the most distinguished leaders under 40.

The leadership team has an international presence and is composed of professionals from leading tech, consulting, and banking firms, entrepreneurs, PhDs from top research institutions, and MBA graduates from top business schools.

Clarity AI has received several awards:

• The Forrester New Wave - ESG Ratings, Data, and Analytics - Leaders for 2022-2024
• Investment Week - Best Sustainable Investment Research & Ratings Provider 2023
• Fast Company - Most Innovative Companies 2023
• European Commission | EU Seal of Excellence 2020
• World Economic Forum - Technology Pioneer 2020
• World Economic Forum, Young Global Leader - Rebeca Minguela

Clarity AI believes diversity, inclusion, and belonging are essential for creating an innovative and successful workplace. By actively promoting and engaging in sustainability efforts, we can help create a more equitable and resilient future for our planet and all its inhabitants.