Client Support Senior Community Manager - French speaking mandatory (m/f/d)

Company Description

LIVE THE MUSIC WITH US

From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world.

At sixteen years old, we're only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further!

We believe music is all about embracing the things that make us different.

Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration.

Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We're constantly evolving alongside our customers, partners, artists and employees - striving to make Deezer the most personal and innovative streaming service in the world.

Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people's lives!

**Join Us**

Job Description

As part of our Customer Care Community team whose mission is to be the voice of our community users within Deezer, your role will be to grow the Deezer Community and facilitate two-way communication between users and Deezer teams. You will be reporting to the customer experience manager, collaborating with all teams around Deezer, especially Product and Engineering.

What you will do:

• Take a leading role in defining and implementing our global community strategy
• Guiding community managers in their day to day, ensuring they're aligned with the global strategy
• Internal ambassador for the Community team, leading collaborative initiatives with other Deezer teams
• Coaching Community Managers and Moderators
• Responsible for growing your own Community
  - Coordinating moderation ensuring that Deezer customers receive the necessary support via the Deezer Community
  - Escalate critical issues to the appropriate departments
  - Produce marketing content to promote Deezer and generate user engagement
  - Analyse and report on common user feedback trends within the community
  - Report on the performance and activity of the Deezer community
  - Manage "Deezer Legends" program

Qualifications

This role is excellent for if you are:

• Linguist - you have immaculate written and spoken English as well as French
• Support Veteran - Previous experience working in a customer support environment
• Communicative - you have experience communicating one to many and can effectively communicate in any medium.
• Collaborative - we reach our full potential only when we work together.
• Quick to learn - open to new ideas, you focus on the positives and moving forward.
• Part of the Solution - your actions will have a lasting and meaningful impact on Deezer and our users' experience.
• Creative - you enjoy creating exciting and engaging content
• Community Veteran - Experience growing and managing communities
• Tech Savvy - knowledge of mobile and digital technology.

At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need.
If this role speaks to you and aligns with your interests and capabilities, even if you don't meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou

Additional Information

At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding :

• Regular Diversity & Inclusion internal and external talks
• Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+
• Multiple e-learnings and mandatory training sessions for all managers
• English and French courses for all, so that everyone can connect and feel included

Beyond benefits like health insurance, transportation, we offer you extra perks like:

• A Deezer premium family account for free
• Access to gym classes
• Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong.
• Deezer parties several times a year and drinks every thursday
• Mental health and well-being support from Moka.Care
• Allowance for sports, travelling and culture
• Mental health and well-being support from Moka.Care
• Meal vouchers
• Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo!
• Hybrid remote work policy

If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here !