Collection Analyst Team Leader - French Speaking

What you will love about Sidetrade and why you should be working here

Sidetrade is a Global fast-growing AI-Software company with a vision to become the Worldwide Leader in the Order-to-Cash space. As an Enterprise SaaS pioneer over the last 20 years with true AI capabilities since 2015, our unique software platform helps CFOs to accelerate cash-flows and digitize their end-to-end financial customer journey. Aimie, our AI digital assistant, relies on Trillions $ BtoB transactions aggregated into the giant Sidetrade's Datalake to predict the payment behaviour of 21m+ corporate buyers across the globe, make immediately actionable recommendations to the end users and deliver unique business ROI to financial departments.

Sidetrade is a public company listed on the Euronext Stock Exchange (Euronext Growth: ALBFR.PA) with a well-balanced business model based on a double-digit growth rate of the top line mixed with solid profitability. With a global presence across Europe (UK, Ireland, France...) and North America (US and Canada), we aim to transform how businesses manage their financial customer's journey. We are creative people and passionate about the financial customer experience. We are on a mission to put the finance departments to the next level using predictive analytics and fully digitising and streamlining their BtoB transactions.

Our flagship product, Augmented Cash, is already ranked in the top 3 WWW Leaders by GartnerTM https://go.sidetrade.com/GartnerMagicQuadrant22.ht. We're fast-paced, pursue excellence in everything, and have much fun along the way!

If this all sounds good and you want to

• Join a high growth international company.
• Discover a learning culture where you will have plenty of exposure to challenging assignment.
• Challenge yourself. Do what you love, and build your future.

Sidetrade is the place for you! Come and join us on this exciting journey!

The Opportunity

Although we're proud of our 20-year history in Europe, we're even more excited about the future! We want to create a world-class global culture that attracts, develops, engages and retains the nation's elite talent.

We're looking to hire a Collection Analyst Team Leader.

The role of the Collections Team Leader is to effectively lead a team of French and English speaking Collectors whilst managing a portfolio of customers in B2B and B2C environments. You will be responsible for the daily management of the staff and to ensure the team consistently reaches set KPIs and SLAs. Monitoring staff's performance is an essential part of the role. Analyzing collections trends and patterns to dynamically change collections strategy will also be part of the challenge.

On a day-to-day basis, your mission will be to:
• Manage day-to-day operations of a team of collection agents
• Dealing with issues and assisting with escalations which have been escalated from team members
• Plan, prioritise and schedule team activity and resources in order to meet targets and objectives
• Ensure processes and procedures are regulated and followed
• Monitor and observe the quality of the team members work to ensure that service standards are maintained
• Be an active member of and contributor to the wider SCP Team, including communication of best practice and any outstanding issues.
• Providing daily and weekly feedback to staff and management on quality performance.
• Assist in the delivery of Service Level Agreement metrics to clients
• Act as a coach for the existing and new staff People Management tasks
• Take part in recruitment and training of new hires
• Lead one-to-one meetings with team members in order to develop their performance and career plan
• Lead, direct, evaluate and develop staff to ensure that resources are used effectively and that work schedules and targets are met. This may involve coaching, training, mentoring and on-going performance management of team members
• Conduct performance reviews, feedback, and team meetings

Requirements

What we are looking for
• Fluent French speaker with excellent English
• Experience in people management is preferred
• Experience in a client-facing environment
• Excellent communication skills and interpersonal skills, including a good telephone manner and a professional approach
• Strong Collections/Credit Control experience, ideally in an outsourced environment
• Proactive, driven and business focused

Local Benefits

• We're based in the City Centre in the heart of Dublin. You will have access to all public transport modes for an easy commute and we are surrounded by Dublin famous eateries and shops!
• We have a friendly office atmosphere where you will see Irish/French teams and culture. We offer an inclusive work environment and have a casual dress code.
• Our Social Club is there to organise some events regularly.
• Individual development & learning, long term career opportunities, career progression.
• Recognition and support from expert leaders on-site.
• 2 cycles of performance and salary reviews
• Fun and relax 'play-time' corner for when you need a short break.

"Sidetrade is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Sidetrade is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sidetrade are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sidetrade will not tolerate discrimination or harassment based on any of these characteristics. Sidetrade encourages applicants of all ages."

Agencies

We have a strict PSL in place and we will only accept applications from agencies that have been invited to work on this role through the Workable recruitment portal. Candidate CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and no fee will be payable.