Collection Cash Flow Improvement Project - Senior Process Associate - French - Remote EMEA/EU

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Collection Cash Flow Improvement Project - Senior Process Associate - French - Remote EMEA/EU-T
In this role, you should be able to use the French language skills and contact customers via email & phone for assigned portfolio in order to recover their overdue invoices, perform account reconciliation, help raising disputes

Responsibilities
• Perform collections activities on assigned portfolio by contacting customers (via email, phone, letters) regarding their overdue invoices
• Handle incoming and outgoing calls from internal and external customers/stakeholders
• Perform account reconciliation
• Raise disputes following internal process & procedure
• Clarify unallocated payments & process clearings
• Receive and resolve discrepancies (bank, business, customer contact)
• Provide support to internal Stakeholders (credit, unapplied, sales, customer service)
• Review order on hold for the customer on allocated portfolio
Qualifications we seek in you!
Minimum Qualifications / Skills
• French C1 (Advanced) is a must
• Good Communication (Verbal and Written)
• Problem-Solving
• Negotiation
• Detail-Oriented
• Time Management
• Resilience & Adaptability
• MS Office

Preferred Qualifications/ Skills
• SAP S4/Hana
• Cora AR
• Power BI

What can we offer?
• Attractive salary
• Stable job offer - employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

As an Equal Opportunity Employer - we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.