Collection Specialist (French)

Job Description

Are you as excited as we are when we talk about the storage and distribution of bulk liquids at our state-of-the-art tank containers and terminals in key markets? Join us as a Collection Specialist (French).
In this role, you will be responsible for managing the collection of outstanding invoices for European customers, maintaining accurate account records, and ensuring the timely resolution of payment issues. You will proactively monitor and follow up on past-due accounts, investigate and resolve discrepancies by reconciling customer payments with internal records, and collaborate closely with internal teams and customers to address disputes. Working within Stolt's accounting policies and procedures, you will help safeguard robust internal controls while supporting the broader finance function with reporting, compliance, and ad-hoc receivables-related tasks.

Stolt-Nielsen Limited (SNL) are experts in bulk-liquid logistics and sustainable land-based aquaculture. We also invest in opportunities aligned to these industries.

What you will be doing
As a Collection Specialist, focused on collections and receivables for Europe customers, you will spend much of your time proactively contacting customers by phone and email to follow up on past-due accounts and ensure outstanding receivables are brought up to date. You will carefully review and validate open balances against remittances, credit memos, and internal records, working to identify and resolve any discrepancies that might delay payment. On a day-to-day basis, you will use ERP systems, credit collection tools, and a dedicated collections platform to maintain accurate, up-to-date notes, account statuses, and dispute tracking. You will work closely with cross-functional teams (such as finance, commercial, and other internal stakeholders) as well as directly with customers to resolve complex account issues and escalate matters when needed for timely resolution. Part of your role will include generating and reviewing aging reports, highlighting high-risk accounts for management, and ensuring all collection activities comply with company policies and internal controls. You will also support internal processes by providing documentation for credit limit reviews, preparing account summaries, and assisting finance with ad-hoc tasks related to receivables, controls, and audit preparation. Through your proactive approach and attention to detail, you will play a key role in safeguarding cash flow and supporting the financial health of the business.

Key responsibilities
• Proactively contact customers via phone and email to follow up on past-due accounts and monitor outstanding receivables.
• Investigate and resolve payment discrepancies by validating open balances against remittances, credit memos, and internal records.
• Collaborate with internal teams and customers to resolve account discrepancies and escalate unresolved issues for timely resolution.
• Track dispute status using the collections tool and ensure efficient resolution.
• Maintain accurate and up-to-date records in the collections tool, including notes, communications, and dispute statuses.
• Ensure timely updates to customer follow-ups and account statuses.
• Generate and review aging reports for responsible customers, highlighting high-risk accounts for management and providing regular status updates.
• Ensure collection activities comply with company policies and internal controls.
• Escalate payment plans or exceptions to the commercial team for approval.
• Provide documentation for credit limit reviews and account summaries.
• Assist finance with ad-hoc tasks related to receivables, controls, and audit preparation.

Qualifications
• Minimum 2 years of experience in accounts receivable, credit and collections, or related finance roles.
• Technical, technological, or university-level education in accounting, finance, or business administration is a plus.
• Fluency in English and French.
• Direct experience managing collections for customers is nice to have, together with proficiency in using ERP systems and credit collection tools.
• Strong communication and interpersonal skills, with the ability to engage effectively with external customers and internal stakeholders.
• Detail-oriented and capable of managing a high volume of regional accounts while maintaining accuracy.
• Capable of navigating complex account issues and escalating appropriately for resolution.

What we offer
Join us and become part of a family founded organization where your contribution counts.
• Employment in an international environment, where you will work with customers, clients, and colleagues from different countries with different cultures.
• Opportunity to work within a leading global bulk-liquid logistics business, gaining exposure to international customers and cross-functional teams.
• Professional development and learning opportunities in finance, accounting, and systems (including ERP and credit collection tools).
• A fulltime (40 hours a week) role.
• The ability of working independently and bringing your improvement ideas to the organization.
• A competitive compensation package
• Internal and external trainings.
Do you have any questions? Contact Caterina Bertoni Gonzales at [email protected].

About Stolt-Nielsen
Stolt-Nielsen Limited (SNL) is a long-term investor and manager of businesses, focused on opportunities in logistics, distribution, and aquaculture. The Stolt-Nielsen portfolio consists of its three global bulk liquid and chemicals logistics businesses: Stolt Tankers, Stolthaven Terminals and Stolt Tank Containers - Stolt Sea Farm and investments in LNG. Stolt-Nielsen Limited is listed on the Oslo Stock Exchange (Oslo Børs: SNI). Our values: We act pragmatically, collaborate for success, commit to go further, and seek creative solutions. #LI-CB2 #LI-Hybrid

Equal Opportunity Employer Statement
Stolt-Nielsen is an Equal Opportunity Employer. All hiring and employment decisions are made without regard to race, colour, creed, religion, disability status, genetic information, pregnancy, citizenship status, marital status, sex/gender, sexual preference/ orientation, gender identity or expression, age, veteran status, national origin or ancestry, or any other status protected by federal, state or local law or regulation. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

Disclaimer for recruitment agencies
We don't accept any unsolicited applications or CVs from recruitment and selection agencies.