Collection Specialist with French (MEA)

Job Description

In This Role, Your Responsibilities Will Be:

• Provide proactive support to area personnel and external customers on all AR issues
• Engage with internal and external customers early in negotiation process to facilitate receivables friendly agreement on large contracts
• Effect collection of amounts due to Emerson on the accounts receivable ledgers in accordance with the company targets, using the telephone, emails and portals.
• Highlight any concerns/potential bad debts to the Manager in a timely manner
• Maintain and review credit facilities/terms in conjunction with the Credit Risk Team as appropriate (or as required due to order levels) to maximise profitable sales and minimise risk in accordance with credit policy.
• Provide & promote 1st line resolution for customer discrepancies and escalate accordingly within the organization
• Actively promote and participate in initiatives to perform root cause analysis on discrepancies and undertake improvement initiatives across the quote to cash process to prevent discrepancies occurring.
• Ensure best practice in Accounts Receivable is promoted and employed at all times across the area
• Provide leadership, guidance and support to remote sites in the area on all AR matters
• Interact with all internal and external customers in a professional and courteous manner.
• Timely release and resolution of issues relating to all held orders to maximise sales.
• Cash flow Management
• Undertake any other activities as required by the Manager in the operation of the Collections function.
• Sets own priorities within framework of established procedures.

Who You Are:

You are a results-driven professional who enjoys working with data and building strong relationships with both customers and colleagues. You manage multiple priorities effectively, communicate clearly, and take ownership of your tasks. You are motivated by problem-solving and committed to maintaining accuracy, efficiency, and continuous improvement in all aspects of your work.

For This Role, You Will Need:

• 1 - 2 years collections experience
• Degree qualification (Accounting or Administration)
• Excel skills

Preferred Qualifications That Set You Apart:

• Fluent French & English essential and knowledge of any other relevant languages desirable

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.