job
Espagne, BarcelonaEspagne, Barcelona

dsm-firmenich

Date de publication 15.07.2024

Collections Representative with French

Collections Representative with French

Barcelona, Spain

Hybrid

We are currently seeking a Collections Representative with a good level of English and French who really enjoys engaging with customers. The successful candidate will be responsible for managing and collecting outstanding accounts receivable, ensuring timely payment from clients, and maintaining accurate records of collection efforts. This role requires strong communication skills and problem-solving abilities.

Your key responsibilities
  • Daily review and monitor assigned accounts through the Collections Tool along with all applicable collection reports, including dispute management.
  • Proactive outbound collection calls, emails, dunning letters.
  • Complete customer account reconciliations, as required
  • Work closely with Commercial, Customer Experience & customers to reduce/eliminate overdue invoices targeting no provisioned items in the portfolio
  • Accountable for the end-to-end process for the notifications created in the SAP Dispute Management Tool in SAP
  • Assist the Credit team to review blocked accounts and overdue status to ensure compliance with AR Corporate Credit


We bring
  • Empowerment to make meaningful contributions while upholding ethical standard
  • A flexible work environment that empowers people to take accountability for their work and own the outcome
  • Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity
  • A culture that prioritizes safety and well-being, both physically and mentally
  • An eagerness to be one team and learn from each other to bring progress to life and create a better future
  • Responsibility and accountability in living company values and driving sustainable solutions.


You bring
  • Minimum of 2 years of prior experience in collections
  • Fluent communication skills in English and French - both oral and written.
  • Good negotiation ability
  • Technical / Professional knowledge in collection processes
  • Professional interpersonal skills and the ability to adjust and interact with all levels of stakeholders including clients.
  • Proficiency in Microsoft Applications with advanced level in Microsoft Word, Excel, Powerpoint and Outlook

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