Collections Specialist (French Speaking)

About Chubb Fire & Security France

Chubb Fire & Security France is a leading provider of fire protection and electronic security solutions, offering a comprehensive range of services including fire detection systems, intrusion detection, access control, and video surveillance.

The company protects a wide variety of sites, including industrial and commercial facilities, public institutions, hospitals, shopping centers, government administrations, and data centers. With over 3,800 employees across France, we are committed to protecting what matters most: people and assets.

At Chubb, we are proud to deliver a premium level of customer service while operating with integrity, professionalism, and a commitment to excellence.

About the Role

As a Collections Specialist, you will be part of our Finance Shared Services Center and play a key role in managing customer outstanding balances and supporting cash collection activities.

You will be responsible for monitoring overdue receivables, managing collection actions, supporting dispute resolution, and collaborating with customers and internal stakeholders to improve cash flow performance. This role offers an exciting opportunity to contribute directly to the company's financial health while developing your expertise in Order-to-Cash processes within an international environment.

Key Responsibilities

• Analyze and monitor customer accounts, outstanding balances, and overdue receivables.
• Manage collection activities and proactively follow up on outstanding customer payments.
• Contact customers through calls and emails to resolve payment delays and secure timely collections.
• Identify customer disputes and communicate relevant information to internal stakeholders for resolution.
• Apply and monitor dunning and reminder processes in line with company procedures.
• Escalate complex customer cases to the Cash Management team when appropriate.
• Maintain a high volume of interactions with customers and internal teams while ensuring a professional and customer-focused approach.
• Support the reduction of overdue balances and contribute to the achievement of cash collection targets.
• Monitor and improve key performance indicators, including DSO (Days Sales Outstanding), overdue debt, and dispute resolution metrics.
• Ensure compliance with internal controls, Group policies, and established procedures.

What We're Looking For

Technical Skills

• Good understanding of the Order-to-Cash (O2C) cycle and collection processes.
• Experience analyzing customer balances and monitoring overdue receivables.
• Ability to identify, manage, and follow up on customer disputes.
• Strong prioritization skills and ability to focus collection efforts based on risk and business impact.
• Results-oriented mindset with a focus on cash collection and overdue reduction.
• Understanding of internal controls, compliance requirements, and customer account management.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience with ERP systems and collection tools is an advantage.

Soft Skills

• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Customer-focused mindset with strong relationship-building abilities.
• Effective negotiation and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work successfully within a multicultural and international environment.
• Proactive and adaptable approach to managing priorities.
• High level of professionalism, integrity, and confidentiality.

Qualifications & Experience

Education

• Degree in Accounting, Finance, Business Administration, Economics, or a related field.

Experience

• Previous experience in Collections, Credit Control, Accounts Receivable, or Order-to-Cash operations is highly appreciated.
• Experience working within a Shared Services Center environment is considered an advantage.
• Exposure to international or multinational organizations is a plus.

Language Requirements

• Fluent French (B2-C1 level) is mandatory.
• English proficiency is desirable due to regular interactions with international stakeholders and Group functions.

Why Join Us?

By joining Chubb Fire & Security, you will become part of a recognized international organization and contribute to the development of a strategic Finance Shared Services Center.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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