Collections Specialist with French

General Information

Position
Collections Specialist with French

Work arrangement
Full-time

City
Bucharest

Country
Romania

Department
Business Delivery Solutions

Team
BPS Financial Roles Outsourcing

Area of interest
Finance

Way of work
Hybrid

Description & Requirements

Who we are looking for

• 2-4 years of experience in finance customer service, or a related field; experience in collections, accounts receivable, or order-to-cash processes is preferred.
• Understanding of collections' impact on cash flow, AR aging, allowances/reserves, write-offs, and close ourcomes.
• Strong analytical and problem-solving skills with the ability to identify delinquency drivers, prioritize accounts effectively, and resolve complex payment issues.
• Proficiency in ERP/AR systems (e.g., SAP, Oracle, NetSuite) and strong Microsoft Excel skills.
• Ability to work independently, manage escalations, and recommend actions aligned with company policies and approval frameworks.
• Excellent verbal and written communication skills with the ability to negotiate professionally and collaborate with cross-functional teams.
• Proficiency in English (C1) and French (C1) is required to support our global customer base.

Your future role

Join our team as Collections Specialist to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert (SME) for collections processes, tools, and escalation handling. This role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis, structured root cause identification, and effective cross-functional collaboration. As Collections Specialist with French you will mentor junior team members, manage escalations, and drive improvements that reduce rework and prevent dispute-driven payment delays.

Your key responsibilities will include:

• Independently manage a portfolio of moderately complex or higher-risk accounts and ensure timely collection of outstanding balances.
• Develop account-level collection strategies, including contact cadence, prioritization, promise-to-pay management, and escalation thresholds aligned with company policy and customer payment behavior.
• Investigate and resolve issues impacting payments, such as billing errors, pricing or contract misalignment, missing proof of delivery, master data issues, unapplied cash, or disputes, and coordinate corrective actions to enable payment.
• Serve as an escalation point for analysts and lead customer negotiations and internal coordination to remove payment blockers.
• Define and manage payment plans, negotiate resolution paths, and secure payment commitments while balancing customer relationship health and financial risk.
• Collaborate with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations teams to resolve issues and reduce recurring delinquency.
• Maintain accurate documentation of customer interactions, commitments, and outcomes while ensuring collections activities comply with company policies and applicable regulations.
• Support reporting on collections performance and account status by tracking portfolio KPIs such as aging, delinquency, and promise-to-pay attainment.

Selection process

Please ensure that your resume is submitted in English as part of your application.

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