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Kyndryl

Date de publication 11.06.2024

Command Center Operator with French

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Unified Systems Operator at Kyndryl, you'll take on a critical role of monitoring, controlling, and maintaining cutting-edge systems across our expansive infrastructure environment. You'll be the key to providing innovative solutions to both technical and business challenges - ensuring seamless operations that push the boundaries of what's possible.

In this role, you'll become a trusted advisor to our customers, offering insights into best practices and resource utilization. You'll be vital in maintaining our infrastructure through monitoring and validating events and or alerts, executing preventative tasks and escalating potential outages or abnormal situations, applying a proactive approach to challenges.

As a Unified Systems Operator, you'll have the opportunity to collaborate with diverse teams and specialists on projects and interact directly with customers to understand their needs - facilitating cohesive and successful partnerships.

To thrive in this role, you'll need to bring a challenge and detail-oriented mindset, coupled with the agility and sense of urgency needed in our fast-paced environment. Join us in shaping the future of technology - where every day is an adventure, and every challenge is an opportunity for growth. Are you ready to redefine what's possible?

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. Whether you envision your career path progressing in the technical specialist domain as a Technical Leader or migrating into other technical careers such as an Architect or a Systems Reliability Engineer - we have opportunities you won't find anywhere else.

Who You Are

  • Supporting customers with technical questions
  • Performing 1st level technical support in Winte/UNIX/AIX and networking
  • You provide first-class customer and internal team`s support.
  • Keep a close eye on real-time information and indicators to maintain situational awareness and identify any potential issues or threats.
  • Guiding customers according to solution trees and knowledge base to solve incidents and service requests.
  • Providing detailed information on all performed activities to the next appropriate level specialists according to the process
  • Updating the on-call management system accurately and efficiently with call details, actions taken and resolution


What you will bring:
  • You have a minimum 2-3 years' experience in the IT field (Service desks, others)
  • You have a passion for helping customers and or other support teams
  • You have successfully completed a technical degree or diploma (Such as electrotechnical or other engineering degree)
  • Customer focused and passionate about giving excellent customer service.
  • Excellent phone manner and can show an empathetic attitude.
  • You think in a systematic and logical way.
  • You are fluent in French and English
  • Availability to work on shifts.
  • You have good IT skills.
  • Willingness to work in shifts.
  • Knowledge of customer service principles and best practices (will be additional asset)
  • Previous experience in Customer support area will be an asset.


Benefits:
  • Parental bonding program (28 days of paid leave to spend with a newborn)
  • Above standard medical care
  • Employee assistance program (24/7 helpline)
  • Flexible working pattern (home office possible)
  • Pleasant open space working environment
  • Access to vast platform of self-education programs, certifications, and free languages classes
  • Career growth opportunities within the company after two years
  • Subsidized price of a Multisport card
  • Attractive mobile tariffs
  • Various discounts (on sports, culture, healthcare, childcare, electronics, wellness)
  • Contribution to the pension fund and life insurance
  • Attractive referral bonus program
  • 5 weeks of paid vacation
  • Global travel and group life insurance


Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

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