Commercial Data Management Specialist -Process Associate - French - Hybrid Budapest

Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Commercial Data Management Specialist -Process Associate - French - Hybrid Budapest.

Responsibilities!

• Provide best in class support for the service team all along installed base lifecycle.
• Record in mainframe systems all activities related to installed base in accordance with internal and external regulations to provide a clean and up to date database.
• Register all relevant information captured during customer interactions.
• Act as gatekeeper for building an up to date database. Evaluate and solve discrepancies.
• Handle partners' requests, and provide them with the necessary support by interacting with all involved departments.
• Maintain accurate records in accordance with the business' Global Quality Procedures.
• Provides regular and timely reporting.
• Follow and document promptly all process related changes in the Standard Operating Procedures..
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.
Ad-hoc requests assigned by the team leader

Qualifications we seek in you!
Minimum Qualifications

• University or Colleague degree
• Advanced level of the language of the supported region and English skills, other languages are an advantage
• Relevant years working experience in customer service •
• Effective and professional verbal and written communication - both with internal and external customers •

Preferred qualifications
• University or Colleague degree
• Advanced level of the language of the supported region (French)
• Experience in customer support
• Effective and professional verbal and written communication - both with internal and external customers
• Solid critical thinking, ability to act as a gatekeeper
• Ability to work with remote teams
• Customer service attitude
• Detailed-oriented personality and capability to overcome obstacles
• Analytical mindset
• Reporting skills
• Proficient IT skills including Excel and Outlook

Why join Genpact?
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.