Complaints Legal Analyst (French Market)

About the opportunity

We invite you to contribute in shaping the future of digital banking in the Complaint Management & Prevention Department - a business unit that connects our Customers, Authorities and internal stakeholders on the exciting journey of shaping compliant and seamless services, that our Users love. To role would be based in Madrid.

You will have the opportunity to make an impact at N26 by working with stakeholders across multiple functions in the ever-changing world of finance.

In your next challenge, you will:

• Take care (record, process, respond) of formal complaints mainly from lawyers or via authority in the French Language
• Help to identify complaints root-causes and define possible solutions
• Assist and participate in mitigation projects to prevent further complaints
• Take over own initiatives to improve operational procedures with a focus on compliance
• Face a great variety of different topics and a not monotonous work
• Witness a very good team spirit and cooperation with various stakeholders of all departments
• Develop more bank-specific expertise esp. about compliance-related topics
• Work on all tasks in your area with a substantial degree of autonomy, and be a Point-of-Contact if any issues arise
• Detect inefficiencies in the team's workflows proactively and propose efficient solutions

What you need to be successful:

• You are fluent in both French and English, knowledge of German/Italian/Spanish is a plus
• Bachelor's degree in law or a similar field.
• Relevant work experience in legal, compliance, banking sector and financial service industry
• Previous experience communicating with government regulators is a plus
• You are an analytical thinker with strong investigation skills, ideally combined with process optimization expertise
• You are able to carry out accurate legal research independently
• Knowledge on how to use a CRM system ("Salesforce") andexperience with process management tools like "Jira" and "Confluence" is a plus
• You use your time effectively, can prioritize appropriately and are able to work under strict deadlines
• You are committed and eager to learn and want to drive the improvement and optimization of our processes
• Actively help yourself (and others) being successful
• You enjoy working in a very motivated team but also have a high degree of autonomy

What's in it for you:

• Accelerate your career growth by joining one of Europe's most talked about disruptors .
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today's digital world. Technology and design empower everything we do and it's how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to [email protected].

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.