Contact Centre Representative I with French

You're a good communicator and you're looking for a role that will give you a chance to polish your language skills. Although you don't have much professional experience, you learn fast and you're looking for an opportunity that will allow you to develop your business expertise, take advantage of training programs and build up your skills step-by-step!

This is a hybrid role with the flexibility to work both fully virtually and/or from our Kraków office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world!

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

You will work with our global clients daily and as a first point of contact, you'll be responsible for providing help and guidance regarding clients' benefits.

Also, in your first 3 months:

• you'll learn how we organize employee benefits for our clients
• you'll get to know our team of specialists who will share their expertise with you
• you'll become familiar with some online tools that our customers use to select and handle their benefits

Skills and experience that will lead to success:

• up to 6 months of experience in a similar role would be useful, but we're much more interested in how quickly you can learn new skills
• excellent English and French - you need to be at least C1 (on the CEFR scale) because you'll be using this language every day (Polish speakers may occasionally handle contacts in Polish)
• good communication skills - you need to be really good at interacting with customers and helping them to solve issues
• flexibility and good organisation skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

Please attach CV in English only

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