Content Analyst - French Language

Corporate Actions team is responsible for the collection and maintenance of high-quality data across a wide range of financial markets and asset classes. The analysts are required to source the information from the defined sources and ingest/enter the information into database using proprietary collection methodology including the benefit information. This information is time critical and requires to be processed within the set timeline and quality parameters.

Deliver everything assigned as per the work priority targets and ensure all corporate actions are process as per agreed turnaround time so that we can meet the metric requirements of timeliness.

Meet quality targets focus on First Time Right accuracy scores consistently and meet relevant S&Q metric targets on month basis. Maintain less than 2 manual errors in a quarter identified via both internal and external

Track and record work done on daily basis and ensure to complete the CIP ILOG on weekly basis

Actively participate in the huddle and meeting, contribute towards the team's improvements and initiatives

Ensure to be available as and when required by the team either from office or home. Ensure to keep the BCP documents up to date and ensurer all the critical tasks are completed as agreed timelines

Monitor all client queries & ensure better timeliness & quality of resolution (CAP Approach) as per the agreed service targets by partnering CST, HD and counterparts.

Provide comprehensive, quality & timely data to our customers, ensure zero tolerance on follow up due to incorrect or incomplete resolutions

Contribute towards drafting RCA for data corrected cases and come up with multiple preventive measures to reduce manual errors

Ensure to track all production related aspects to determine daily volumes and challenges expected to be reported to TL and SCA on real time

Maintaining MTTR Target

Role Responsibilities & Key Accountabilities:
- Demonstrates French market / language skills to deliver on customer / business requirements
- Supports in the resolution of client cases by fixing the data integrity, missing data and other similar issues
- Processes data in an accurate and timely manner using the knowledge of the tools and financial markets
- Uses the approved sources to identify the data and use the data as is defined in the collection policy
- Communicates and works with internal and external teams to support sourcing and collection of data
- Adheres to the quality metrics and prioritizes activities to support business and customer requirements
- Supports specific projects assigned and meets or exceeds the metrics defined
- Suggests process improvement ideas to improve efficiency and customer experience.

- Collaborates with team members

- shares views in discussions

Qualifications & Experience:

- French Language - B2
- Bachelor's degree or similar education
- Experience in Languages and / or Financial Markets.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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