Contract to Cash, Cash app - Senior Process Associate - French - Hybrid Cluj Napoca

Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Contract to Cash, Cash app - Senior Process Associate - French - Hybrid Cluj Napoca
We are looking for someone with previous experience and effective communication skills.
Responsibilities
The purpose of the position is processing of all customers related invoices, credit notes and payments as well as accounts receivable communication with the purpose to accurately settle and timely collect all customer receivables; ensure appropriate reporting on the process performance:
• Booking of Incoming Payments: Bank Statement and Remittance advices.
• Handling unapplied cash: Unapplied/unidentified payment investigation & Cash collected at the month end.
• Ensure customer and ledger accounts reconciliations based on the process needs.
• Communication with client and related departments.
• Reading and learning the operating procedures, contributing to the improvement of it, calling out of all unsolved/unclear issues to the Team Leader.
• Receivables management (aging, overdue reports, SOAs, etc).
• Monthly closing activities.
• Country specific knowledge of taxation (VAT and CIT) & accounting rules applicable particularly for country-to-country transition.
• Successfully graduating the training plan dedicated to the position and the tasks.
• Training other team members regarding the daily tasks whenever vital and requested by the manager.
• Updating the working procedures periodically.
• Ensure back-up for the colleagues depending on the agreed holidays calendar.
• Identify and implement improving ideas together with LDT department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Qualifications
Minimum qualifications
• Advanced knowledge of French and English, min. B2 .
• College or University degree in Finance/Economics or equivalent experience
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and MS Outlook
• Result oriented, strong attention to detail is a requirement
• Effective communication skills, self-motivated, ability to establish and handle multiple priorities
• Strong, passionate supporter of customer service excellence
• Teammate attitude
• Ability to be pro-active and to think "creatively"
• Self-starter, capable of working independently
• Capable of resourceful problem solving, while remaining customer-focused
Preferred qualifications
• Some experience in Finance is an advantage, experience in a multinational company
• Personal culture and ability to deal with the client properly
• High motivation and willingness to learn
• Ability to work under pressure in a dynamic environment
• Ability to work in a fast-paced environment
• Ability to be flexible and adapt to constantly changing priorities

Why join Genpact?
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such frauds include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.