Control Tower Analyst with French

About Goodyear

We're dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we're one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you're ready to embrace change and make an impact in your career, let's go.

Why This Role Matters

As a TaaS Control Tower Analyst with French, you help keep Goodyear's connected fleets running smoothly. By monitoring alerts, coordinating services, and supporting daily operations, you ensure efficient workflows, quality service, and a strong customer experience.

What You'll Do

• Monitor fleet alerts and service workflows in the GMC platform.
• Communicate with fleets and service partners to confirm actions.
• Approve or reject service jobs based on data accuracy.
• Coordinate vehicle availability for scheduled services.
• Follow up on delayed or incomplete jobs.
• Arrange breakdown and roadside assistance with internal/external teams.
• Provide basic technical support and remote diagnostics for telematics units.

What You'll Bring

• Bachelor's Degree.
• Experience in customer support, call centers, or other client-facing environments.
• Strong organization, prioritization, and workflow management skills.
• Excellent communication, problem-solving, and teamwork abilities.
• Fluency in French and English (written and spoken).
• Strong Microsoft Excel skills and familiarity with ticketing or workflow tools.
• Experience in planning, scheduling, transportation, or technical environments.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply.

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Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.