Coordinator, Customer Order Management with French

Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn more about Kemira at www.kemira.com/careers

We are now looking for a Coordinator, Customer Order Management with French to join our Customer Service Department in the Water Solutions business unit.

Water Solutions business unit offers a wide range of innovative solutions to optimize all stages of the water treatment process, while safely achieving water quality targets and meeting constantly tightening regulations, serving both municipal and industrial customers globally.

This position is located in Kemira Business Service Center (BSC) in Gdańsk, which is a multifunctional hub supporting customer service, procurement, finance, administration, and IT operations. The center fosters a dynamic, multicultural environment built on openness, cooperation, and strong internal partnerships.

This is a permanent role.

In this role you will be responsible for:

• Managing the Order-to-Cash process, including order fulfillment and billing.
• Entering and verifying order data to ensure accurate deliveries and invoices.
• Registering and resolving transportation complaints in a timely manner.
• Communicating with customers via phone, email, and other channels regarding order status, confirmations, and shipment details.
• Cooperating closely with internal and external stakeholders.
• Ensuring that the process is followed according to internal policies and targets.

What you'll bring to the team:

• Fluent French and English language skills (additional language would be an asset).
• At least 1 year of functional experience in order management or customer service.
• Good practical knowledge of MS Office tools.
• SAP knowledge would be an asset.
• Very good communication and interpersonal skills.

What you can expect from us:

• Excellent opportunity to be part of Kemira's sustainability-driven transformation for profitable growth.
• A company culture based on Kemira Principles: Focus on Growth, Collaborate to Succeed, and Deliver Value.
• Flexibility to organize your work between office and remote in a hybrid work culture.
• Attractive benefit package (incl. private healthcare, Multisport card, wellbeing programs).
• Excellent development opportunities.
• Best-in-class colleagues, expertise, and collaboration tools.
• The starting base salary range for this role is between 7400 - 8400 PLN per month. Salary ranges may vary depending on location and local market conditions. The actual starting salary will be determined by various factors, including but notlimited to relevant work experience, skills and competencies, qualifications, and wider businessand organisational needs.

Ready to create better every day? Join Kemira!

For more information, please contact Team Leader, Customer Operations, Luca Biestro by email [email protected].

Please apply with CV no later than 1 September 2026 at kemira.com/careers.

To ensure a smooth recruitment process, we kindly ask candidates to submit their applications via our recruitment system at kemira.com/careers. Applications sent by email cannot be considered.

We are leading the way to sustained fair pay in the workplace. As a Fair Pay Certified company, we are taking action to enable ongoing equal pay for equal work. This certification demonstrates our commitment to using trusted and transparent methodologies to analyze pay equity. We are proud to share this achievement as part of our dedication to a fair and equitable workplace for everyone.

Kemira is a global leader in sustainable chemistry for water-intensive industries. We operate globally and serve a wide range of customers including municipal and industrial water treatment companies and the fiber industry. Our solutions and services help secure clean water for millions of people every day and support our customers in advancing circularity and responsible resource use throughout their value chains. In 2025, Kemira reported annual revenue of EUR 2.8 billion with a global team of 4,911 colleagues. Kemira is listed on the Nasdaq Helsinki. www.kemira.com

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