Credit & Collections Analyst (French Speaker)

Job Information

The Collector plays a crucial role in ensuring the timely collection of outstanding accounts receivable to maintain healthy cash flow and financial stability.

This position requires fluency in French, as well as a detail-oriented individual with strong communication skills. The role involves close collaboration with the Risk Department for backlog coordination, monitoring credit limits, and managing over-exposure to minimize bad debt.

Additionally, non-payment issues need to be escalated to Sales, and disputes resolved with the Customer Services team.

Role & Responsibility

1. Statements and Cash App:
• Sending statements to customer (at least once per month).
• Assisting & supporting with cash application.
2. Collections Management
• Collecting of all due receivables in line with credit terms
• Proactively contacting customers to confirm promise of payments for due amounts.
• Proactively contacting customers with past due balances through various communication channels.
• Developing and implementing collection strategies to minimize past due accounts.
• Negotiating and establishing suitable payment arrangements with Dealers / Customers.
• Working with Sales Teams to escalate past dues if required.
• Assigning past due accounts to third party for collection and communicate with third party for resolution.
• Assisting EMEA Working Capital programs/AR discounting and factoring and assessing impact on EMEA cash receipt volume & recommend action

3. Customer Relationship Management:
• Building and maintaining positive relationships with Dealers / Customers to facilitate the resolution of payment issues.
• Addressing customer inquiries and concerns regarding invoices and payments promptly and professionally.

4. Holds Management:
• Proactively managing credit holds on accounts.
• Monitoring & actioning daily order release/hold.
• Working closely with Risk Analysts for required credit limits to facilitate business.
• Proactive contacting Dealer for CIA and Letter of Credit accounts.
• Escalating non-payment / delayed LCs to Sales Teams for resolution.

5. Reporting:
• Maintaining accurate weekly reporting on Past dues and Cash collections forecast.
• Providing meaningful feedback on monthly past dues.
• Supporting of cash forecasting for EMEA Legal Entities/Bad Debt Reserve/DSO/Top Past due Reviews.
• Updating credit hold report and participating in bi-weekly calls.
• Adhoc reporting.

6. Collaboration:
• Collaborating with Sales and Customer Service teams to obtain necessary information for dispute resolution and payment facilitation.
• Working closely with Risk Analysts to establish & maintain required credit limits.
• Supporting Doosan business units in the establishment of new credit accounts.
• Requesting Annual Financials Statements to support Risk Team.
7. Dispute Resolution:
• Investigating and resolving discrepancies and disputes promptly.
• Working closely with the appropriate departments to record, address and rectify issues impacting timely payments.

Job Requirement
• Fluent in French.
• Proven experience in credit and collections: 2>5 years.
• Strong analytical and problem-solving skills with good attention to detail.
• Bachelor's degree in finance/ Equivalent; Accounting, or related field preferred.
• An understanding of basic accounting practices.
• Knowledge of relevant laws and regulations governing credit and collections.
• Proficient in both team collaboration and independent work.
• Excellent communication & interpersonal skills.
• Fast learner & Quick thinker
• Skilled in using ERP software and Microsoft Office Suite.
• Advanced Excel skills.
• Travel: < 10%