Credit Controller - French Speaker

Job Type:
Permanent

Build a brilliant future with Hiscox

Key Responsibilities:

- Accurate, timely and efficient data entry and quality checking of cash receipts as per Hiscox standards including give support to data cleansing and mass change processing projects;

- Responsible for premium collections, cheque deposits, direct debits, commissions payments, discounts and other overpayments;

- Reconcile differences on client and broker accounts, disburse cash received, help recover and resolve outstanding, overdue debts and manage brokers and partners (banks, mutual funds), according to related to the nature of contracts or the intermediaries;

- Delivers exceptional service standards/KPI's;

- Liaising with internal and external parties to respond to and resolve queries within deadlines;

- Distribute monthly statements and correspondence of overdue accounts to our clients/managers and resolving questions promptly, with limited complexity and short deadlines;

- Input regulations in the computer system, treatment of unpaid, in charge of each step of the procedure and clearance of outstanding financial movements, with limited complexity;

- Analysis of Ageing report and allocated portfolio;

- Maintain and develop own technical knowledge and expertise, contributing to technical support and procedural best practice and support;

- Provide support, mentoring and guidance if applicable;

- Participate in the implementation of continuous improvements

Our must-haves:

• Financial and/or accounting Graduate.

• You will have experience in Credit Control (minimum 1 year);

• Proficient in written and spoken French, English, Portuguese would be a plus;

• Good mathematical analytical skills and ability to analyse complex data with effective decision making in complex business/technical issues;

• A positive can-do attitude to work, results driven, with the energy and determination to succeed in a very fast paced environment where the pace and quality of response are critical to success;

• Strong writing and editing ability, with attention to detail. Producing high quality work when under pressure. Ability to prioritise and organise your workload in order to meet tight deadlines;

• Being patient and respectful to our clients and then professionally firm and determined to recover debts;

• Excel intermediate/advanced and Outlook skills.

Why Hiscox?

• Healthy work-life balance with our 35h/week and hybrid working system.

• Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).

• Health insurance, gym allowance, pension plan etc.

• After 5 years work 1-month sabbatical leave.

• Team spirit with many opportunities to engage and an open culture.

Work with amazing people and be part of a unique culture