CRM Assistant with French ( back office)

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Main Responsibilities

Customer Database Administration

• Communicate Group announcements regarding the creation of new customer accounts (KH1).
• Perform mass creation and maintenance of customer accounts and contacts.
• Manage and update customer master data within CRM systems.
• Support annual database cleanup activities, including:
  
  • Removal of inactive contacts
  • Accounts marked for deletion
  • Address and SIRET updates
  • Other mass data corrections and updates

Sales Hierarchy Management

• Maintain sales partner assignments within customer accounts.
• Add or remove sales partners (e.g., V4, V5 and other hierarchy levels).
• Execute updates based on provided account lists or business requirements.

GDPR & Compliance Support

• Process Data Protection Officer (DPO) requests.
• Manage customer opt-out requests from commercial and marketing communications.
• Update customer consent information in OneTrust and related GDPR systems.
• Ensure compliance with internal data protection and privacy regulations.

CRM Support Activities

• Process requests to unblock customer accounts marked for deletion.
• Re-create leads and maintain lead data within CRM systems (e.g., SAP C4C).
• Support users with customer data-related requests and troubleshooting.
• Ensure data quality and data consistency across systems.

Therefore, a successful candidate would have:

Experience

• Entry Level to Expert Level (0-5 years of experience).
• Previous experience in Customer Data Management, CRM Administration, Customer Support, Sales Support, or Master Data Management is considered an advantage.

Language Skills

• French - Advanced/Fluent (written and spoken)
• English - Advanced (written and spoken)

Technical Skills

• Good knowledge of SAP.
• Experience with CRM tools such as:
  
  • SAP C4C (Cloud for Customer)
  • Salesforce
  • Other CRM applications
• Good Microsoft Office skills, especially Excel.

Soft Skills

• Strong organizational skills.
• High level of accuracy and attention to detail.
• Support-oriented and service-minded attitude.
• Ability to prioritize tasks and meet deadlines.
• Strong communication skills.
• Ability to work effectively in a fast-paced environment.
• Team player with a proactive and solution-oriented mindset.

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

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