Customer Care & Support Dutch/ French-speaking

Job Req Number: 119756
Time Type: Full Time

Move forward as Customer Care & Support Dutch/ French-speaking at DSV Moerdijk
Enchanté, we are DSV! For our customer care & support team in Moerdijk, we are looking for an enthusiastic customer care specialist. Do you speak French as well as Dutch, are you service-oriented and do you enjoy working for a dedicated key account? Then we would be very pleased to hear from you and invite you to read on. Are we a match?

You get it done
Your key account specialises in corporate clothing and you are the first point of contact for French-speaking customers. You communicate with these clients via email, social media or by telephone regarding placing an order, providing delivery times or advising them on the most suitable products. And, this is just a small selection of your daily tasks. The aim is always to achieve optimal customer satisfaction.: You're on it.

How do you do this? In any case, by having a good command of both the Dutch and French languages and a service-oriented work attitude. This is truly important for the proper performance of this role. Are you proficient in French but have no experience in customer service yet? Aucun problème! In our customer care & support team, you will find all the help you need to get started in this job. Through training, you will become fully familiar with the world of our key account. At the beginning, you will be paired with a buddy for on-the-job coaching, and gradually, you will independently support both Dutch and French consumers with their queries and order processing. Without a script, you can remain yourself and help customers in your own way as best as possible. You will achieve this by:

• answering various customer enquiries, mainly by telephone and by email or via social media;
• carrying out administrative tasks, such as order processing, debtor management, handling returns and processing claims;
• providing advice to customers regarding the product range and alternative products.

Your team stands out within DSV for its strong sense of togetherness, friendliness, and international character!

We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

"The pleasure of customer service and relationship management, but without the pressure of commercial interests. Simply helping customers well and with enjoyment",

says Amine Sbai, Team Lead Customer Care & Support.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• excellent command of the Dutch language and good command of the French language (B2), both spoken and written;
• knowledge of computer systems;
• MBO4 level of working and thinking;
• solution-oriented and you are skilled in providing service.

It all counts towards this vacancy for customer care & support Dutch/ French-speaking in Moerdijk. Furthermore, it is of course important that you feel at home with us. This will certainly go well if you like to take initiative, have courage, and want to grow together with DSV.

You get
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• salary based on your knowledge and experience between €2.650,- and €2.750,- gross per month;
• a full-time position, 40 hours per week;
• a generous amount of holiday days, 28 (based on full-time employment) with the option to purchase more;
• a friendly, dynamic, and good-humoured team of 10 colleagues.

Move forward
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter a.i. Rolf Buitenkamp answers all your questions via +31 (0)6 1421 5279 or [email protected].

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.