Customer Experience Agent intern

Company Description

VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment.

Job Description

Are you passionate about travel, driven by customer relations, and eager to grow in a dynamic, young, and international environment? Join the VeryChic Customer Service team and support our travelers throughout their journey, from booking to their stay.

Your responsibilities

• Welcome and assist customers by phone and email.

• Support travelers with their online bookings.

• Provide personalized post-sales support:

• Ensure that bookings have been properly received by our partners.

• Handle customers' special requests.

• Manage booking modifications and cancellations.

• Oversee administrative aspects, including:

• Organizing activities and transfers.

• Sending travel documents.

• Contribute to achieving the company's performance and customer satisfaction goals.

Your profile

• Native French speaker and fluent in both English and Spanish.

• Strong interest in sales and business development, with a customer-oriented approach.

• Positive attitude, eagerness to learn, and a proactive mindset.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office.

• Enjoy challenges and customer interaction.

• Knowledge of project management and data analysis is a plus.

• Eligible to sign a 6-month internship agreement starting January 2027.

What VeryChic offers you

• A modern, bright open-plan office ideally located in the Eixample district of Barcelona.

• Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area.

• Exclusive discounts on our travel packages for you and your family.

• A young, dynamic, international, and supportive team.

Ready to help our customers enjoy the best possible travel experience? Apply now to join VeryChic and board your next career journey!