Customer Experience Coordinator with French

Your Job

The Customer Experience Coordinator is responsible for coordination of internal Supply Chain case management process. The role involves building long-term relationships with customers, using language and interpersonal skills.

The role includes phone communications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationships in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.

The position is based in Katowice, Poland.

Our Team

The role will involve cooperation with customers. Customer Experience Coordinator is a key contact between the back-office teams and the Customer, SC members and the plant. In that scope, Customer Experience Coordinator is to identify, understand and complete customers' requests, coming through email and through our service portal to provide them with the most suitable solution.

This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solutions to right workstreams.

What You Will Do

• Support the Order Management Process, including pre-and post-order activities.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Monitoring customer satisfaction levels
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
• Maintaining a positive image of the company
• Establishing long-term customer relationships

Who You Are (Basic Qualifications)

• Fluent in English & French, both written and spoken.
• Previous experience within a customer service role, however fresh graduates are also welcome.
• Strong communication and interpersonal skills with an aptitude of building relationships
• Effective organizational skills
• Problem-solving skills
• Proactive, customer focused and results oriented attitude.
• Good PC skills in MS Office
• Ability to effectively question or challenge the status quo.

What Will Put You Ahead

• Bachelor's degree
• Additional language
• Experience with Salesforce or any other CRM software
• Strategical thinking and contribution motivation mindset
• Experience in supply chain

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

Guardian Glass is one of the world's largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You'll find our glass in homes offices and cars and in some of the world's most iconic projects. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

What Do We Offer

• Private medical health care and life insurance.
• Sport card.
• Fruits and snacks at the office.
• Smart Lunch at the office.
• Employee assistance program.
• Team building events.
• Internal and external trainings.
• Work in Principle Based Management environment, where we promote honesty and respect, we prefer self-reliant employees with initiative over micromanagement, we openly share the knowledge and expect employees to be eager to learn (https://principlebasedmanagement.com/).

#LI-WB1

#ON-SITE