Customer Operations Intern (with French)

Customer Operations Intern (with French)

6 months

October starting

(INTERSHIP CONTRACT)

Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrances, color cosmetics, skin care and body care. COTY is the global leader in fragrance and number three in color cosmetics. COTY's products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact on the environment. For additional information about Coty Inc., please visit www.coty.com.

We are looking for students to join our customer service organization at our Global Supply Chain Hub in Barcelona. The Hub Customer Service team is co-located with other supply chain functions, such as supply planning, demand planning, external operations and transportation. Our responsibilities cover both company divisions. English is our working language. The team includes Catalan, Spanish, Italian and French speakers.

THE ROLE

This internship involves supporting the Operational Customer Service team within our Global Supply Chain Hub. It offers a unique opportunity to gain in-depth exposure to global supply chain operations while working with a multicultural and multidisciplinary team on both strategic projects and daily activities.

You will be responsible for providing hands-on support in day-to-day operational tasks and ensuring orders flow smoothly from capture through to delivery. A key part of the role involves testing new digital tools and supporting their rollout across markets, working closely with the Global Capability team to validate functionality, adapting solutions to local needs and helping markets transition towards automation. The role also involves gathering and analyzing operational data to identify trends, measure performance, and build the business case for improvement, as well as documenting processes and activities to create clear, reusable reference material that strengthens how the team works across markets.

Throughout the internship, you will develop knowledge in customer service, master data, and commercial operations. In addition to contributing to daily business activities, you will have the opportunity to drive improvements that enhance service levels, agility, and productivity. Upon successful completion of the internship, there is the possibility to continue within the company in an operational role as a Customer Service Representative.

WHAT YOU WILL BRING

We are looking for candidates who are:

• Interested in learning and developing their career in Supply Chain
• Students/graduates of tourism or Translation and Interpretation
• Proactive, curious and committed to deliver results
• Analytical (able to understand complex concepts and solve problems applying logical thinking)
• Strong in communication and teamwork
• Highly autonomous, disciplined and with high level of ownership
• Fluent in English
• Intermediate knowledge in French (mostly written)
• Advanced in Excel (formulas, pivot tables, data charts) and large databases management
• Minimum availability of 500 hours

WHAT WE OFFER

We are looking for the best and in return we try to offer our best for your internship experience:

• Paid internship with a perspective of employment (our internship program is our most valuable source of talent)
• Challenging projects and assignments
• Constant support of a buddy and coaching from dedicated mentors
• Organization culture based on support, friendship, and cooperation
• Dynamic and diverse teams
• International work environment
• Working flexibility (flexible working time and work from home up to 50%)
• Company bus between Barcelona and our office
• Potential opportunity to continue within the company under a permanent contract

Country/Region: ES

City: Barcelona Hub