Customer Relationship and Performance Analyst with French

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.

Job Details

Responsibilities:

PERFORMANCE ANALYSIS

• Extract, analyze, and monitor laboratory KPIs in collaboration with internal teams, and propose associated action plans.
• Design and update new performance indicators tailored to the needs of clients and the company.
• Escalate identified discrepancies to the business and site management, ensuring rigorous follow-up until resolution.
• Develop data analyses to meet the needs of internal clients.

ADMINISTRATIVE TASKS

• Prepare materials for steering committee meetings.
• Update Customer Relations dashboards: contractual analysis in Salesforce, customer dissatisfaction/satisfaction.
• Update client account management tools.
• Ensure the consistency of customer invoices on a monthly basis and verify their compliance with current contracts.

Education:

• Bachelor's degree

Skills and Knowledge:

• Bilingual in French and English, both written and spoken
• Analytical and critical thinking - proactive mindset
• Good knowledge of logistics operations
• Familiarity with internal tools (Qlik Sense, Accounting Applications)
• Excellent mastery of Excel
• Ability to analyze accounting or logistics data
• Rigor, organization, and versatility
• Strong listening skills

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Gross Salary Range (Monthly)

€1,779.96 - €2,542.81

Affiliated Companies:
Affiliated Companies: World Courier (Lithuania) UAB