Customer Service Advisor - French-speaking

We're reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year. But we're just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

What you'll get:

• Salary: 25000€ gross per year for bilingual Advisors, or 27000€ for trilingual Advisors
• Competitive salary uplifts for evening and weekend hours.
• Bonus: Potential to earn up to 2.800€ in bonuses annually, paid out quarterly based on how you perform.
• Ticket restaurant available.
• Location: Our office is right in the heart of Barcelona, @ 22 District.
• Working model: We work on a hybrid basis - with at least 3 days in the office and 2 days from home - starting after you pass a 6-month probation period.
• Hours: 39 hours per week with shifts ranging from 8 am to 11 pm Monday to Sunday (You'll know your schedule at least 12 weeks ahead).
• Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.)
• Start date: We'll kick things off with an induction group on the 28th September.

The role

Are you relentless, curious, and customer-obsessed?

We're on the hunt for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Barcelona. Our advisors are the real MVPs - adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

What you'll do...

• You'll handle inbound calls, respond to emails, manage live chats, and sometimes reach out to customers to keep them happy and in the loop.
• Answer all sorts of questions - from basic account info updates to troubleshooting tech issues. No two days are the same!
• Deliver excellent customer service.
• Juggle various systems, both internal and external.
• Take on problems with a "Right First Time" attitude.
• Own up to challenges and see them through to the outcome.
• Help us get even better at what we do by sharing feedback and ideas for improvement.

What you'll bring...

• You will be fluent in both French & English.
• You have a commitment to stellar service and a drive to grow.
• You excel at building relationships and communicating clearly.
• You have a proactive, can-do attitude and serious problem-solving skills.
• You are comfortable wearing multiple hats and juggling tasks efficiently.

Please submit your CV in English.

Dojo home and away

We believe our best work happens when we collaborate in-person. These "together days" foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what's curious, relentless, and customer obsessed?

If you're keen to know the answer, you're a third of the way to meeting our Dojo values.

If the following speak to you, let's talk:

• You're curious. You have a real desire to learn and create.
• You're relentless. You keep going even when it's easier not to.
• You're customer-obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.

And something that's fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you're curious, and you think customer-first, you have a place at Dojo.

To make sure you're the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit dojo.careers to find out more about our benefits and what it's like to work at Dojo, or check out our LinkedIn and Instagram pages.

#LI-Hybrid