Customer Service Advocate Dispatcher

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Advocate is responsible for the interface between the customers, the field service, and other internal teams. In addition, this role is responsible for Service Dispatch and planning for a team of 7 to 10 Field Service Engineers, ensuring optimal resource utilization and service efficiency.

The mission is customer satisfaction and the timely execution of service jobs, including remote and field service activities, through to full customer satisfaction and best utilisation of field resources.

This position reports to the Service Delivery Manager and is part of the Service Delivery Team located in Milton Keynes and will be an on-site role.

In this role, you will have the opportunity to:

• Be the single point of entry for all customer requests (via email and phone) related to aftermarket service activities for the Netherlands and Belgium.

• Act as Service Dispatcher/Planner for regional Field Service Engineers, ensuring efficient scheduling, maximized productivity, and reduced travel time. Coordinate customer appointments in alignment with spare parts delivery and dispatch Field Service Engineers accordingly.
• Coordinate the timely closure of Work Orders in SFDC and SAP and ensure all returns and invoicing are completed in line with KPIs
• Optimise planning of Field Service Engineers to ensure fast response, reduce travel times, and deliver the best outcome for the customer.

The essential requirements of the job include:

• Education - GCSE, VMBO, MAVO diplomas, or equivalent
• Experience of working with customers in a similar role
• Previous experience of SAP
• Previous experience of Salesforce

It would be a plus if you also possess previous experience in:

• Dutch or French speaking verbal/written would be a bonus.

#LI-Onsite

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.