Customer Service Consultant- French speaking

Date de publication 09.07.2026

4.6 out of 5 based on 526 of reviews

Reporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals.

This opportunity is based in Leeds, UK.

KEY RESPONSIBILITIES

Delivering World Class, Luxury Customer Service through all channels
Taking ownership of all customer cases to conclusion and provide timely updates to clients
Update all records and systems to ensure the best follow up experience for customers
Provide elevated experience through ECE on all contacts
Develop and maintain product knowledge and passion for the Burberry product. Be a brand ambassador and be able to style, link sell and create opportunities to delight customers through personalised solutions
Create long-term customer relationships and retain customers through clientelling activities including outreach, follow up and appointment booking adding growth and revenue opportunities
Manage own client book and ensuring regular and timely personalised conversations with clients
Use empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product related issues
Use knowledge systems and product detail to suggest Aftercare services and build loyal customer base
Use all systems to capture customer detail accurately for case management
Work within strict data protection policies
Keep customer profiles and contact information up to date and look for opt-in opportunities

PERSONAL PROFILE

Must be able to speak fluent French and English.
Passion for delivering amazing service to customers
Ambassador for brand and product
Excellent verbal and written communication skills.
Able to work collaboratively.
Demonstrates initiative through proactive approach.
Demonstrates a positive attitude.
Resilience to overcome difficult conversations
Strong understanding of Customer Service needs and Customer (both internal and external) priorities.
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Excellent organisational skills with an ability to deal with conflicting priorities with ease
Ability to project an approachable and professional image

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