Customer Service Representative (French Market) | Order Management & Customer Support

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• The Support Order Management team is a key point of contact for all questions relating to the service of our products. Our mission is to achieve high customer satisfaction through excellent service and strong professional expertise.
• As a Customer Service Representative within the Support Order Management team for France, you will possess comprehensive knowledge of our services and operational processes. You will be responsible for entering service requests into our order management system, preparing quotations, and managing service orders from the initial customer inquiry through to invoicing.
• You will work closely with colleagues in the Customer Response Team in France, who receive customer inquiries, qualify them, and forward them to our department. In addition, you will collaborate with local and global service centers, logistics teams, and other internal departments.
• This is a varied and dynamic role with new challenges every day. Understanding the urgency of customer needs and providing rapid problem resolution are central to the position. You will communicate with customers via email and act as a knowledgeable point of contact within our international environment, requiring strong cross-functional collaboration with colleagues from different departments.
• Following a comprehensive onboarding period, you will independently process customer inquiries in our Salesforce order management system and handle any customer complaints or escalations that may arise.

What We Offer

• A challenging full-time position in an international environment
• Competitive salary and attractive benefits package
• Based at our headquarters in Böblingen, Germany
• Customer support operating hours between 08:00 and 17:00
• Comprehensive onboarding, training, and professional development opportunities
• An open, collaborative, and supportive working environment

Qualifications

You have successfully completed a commercial/business-related vocational qualification or a comparable degree, and/or have 2+ years of professional experience in a similar environment.

We are looking for someone with:

• A passion for professional, solution-oriented communication with customers
• A high level of initiative, creativity, flexibility, and teamwork
• Strong organizational skills and a reliable working style
• Very good English language skills, both written and spoken, and good German language skills
• Knowledge of an additional European language (French, Spanish, or Italian-particularly written communication) is considered an advantage
• Confident use of PCs, Microsoft Office applications, and the internet; experience with ERP systems (e.g., Salesforce) is beneficial

Keysight is regularly recognized as a Top Employer, including being awarded this distinction in 2022. In addition to competitive compensation, we offer a comprehensive benefits package and a wide range of professional development and career growth opportunities.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***