Customer Service Representative - French Market

What to Expect

The Customer Experience team at Zero Motorcycles EMEA in Noord-Scharwoude (NL) is looking for a proactive and organized professional with international experience and proficiency in French and English. The ideal candidate is someone eager to deliver exceptional service to our customers and dealer network, ensuring smooth operations and a premium experience for our riders.

The Customer Service Representative - French Market is a key role where you will manage customer and dealer inquiries, process orders, and coordinate with internal teams to guarantee timely and accurate deliveries. You will be the first point of contact for our French-speaking customers and partners, representing the Zero Motorcycles brand with professionalism and enthusiasm.

What to expect in a normal workday:

Following the directives of the Customer Experience Manager, you will collaborate with your team members and interact closely with Sales, Logistics, Finance, and Technical Support to ensure inquiries and orders are handled efficiently.

On a weekly basis, you will provide input for reports and suggestions that help improve processes and customer satisfaction. You will also respond to emails and calls from our partners, maintain accurate records in our systems, and contribute to projects that elevate our brand.

You have an eye for detail, always think ahead, and can propose changes that improve efficiency and customer experience. You enjoy building long-term relationships with partners and thrive in a fast-paced, international environment.

The Customer Service Representative - French Market is a full-time position, based in Noord-Scharwoude, The Netherlands. You will report directly to the Customer Experience Manager EMEA.

Job requirements
Key Responsibilities:

• Respond to customer and dealer inquiries via phone, email, and ticketing systems in French and English.
• Process and monitor orders, returns, and warranty claims in our ERP system (SAP).
• Coordinate with country managers and key accounts on order status and inquiries.
• Ensure customer and dealer satisfaction through proactive communication.
• Maintain accurate customer records and data in CRM systems.
• Participate in ongoing product and procedure training.
• Provide input for process improvements and efficiency initiatives.

Required Education/Experience:

• At least an MBO+ degree or equivalent experience in customer service or related fields.
• 1-3 years of experience in customer service, preferably in automotive, OEM, or technical environments.

Skills and Attributes:

• Fluent in French and English (Dutch is a plus).
• Strong communication and interpersonal skills.
• Ability to multitask and work accurately under pressure.
• Commercial mindset and customer-oriented approach.
• Hands-on, proactive, and solution-driven attitude.
• Proficient in Microsoft Office (Excel at advanced level is an advantage).
• Experience with SAP or similar ERP systems is mandatory.

Why Zero Motorcycles

Zero Motorcycles, a leader and innovator in electric motorcycles and commercial powertrains, combines advanced technology, stunning design, and a commitment to environmental benefits. The EV space is growing dramatically, with Zero leading the two-wheel category and expanding into powertrain applications for other OEMs.

At Zero Motorcycles, you'll join a passionate, fast-growing global team with a truly international spirit. Our team spans across more than 10 countries, representing over 15 nationalities and counting! We thrive in a multicultural, multilingual environment where fresh ideas are welcomed, big dreams are encouraged, and success is celebrated together.

We value connection beyond the work itself. From office lunches and Friday drinks to spontaneous barbecues when the sun's out, and legendary Xmas parties and team-building days, we believe in having fun while we work hard.

Working with Zero Motorcycles, you'll also have opportunities to represent us at events and trade shows locally and internationally if that's something you enjoy. And as we continue to grow, so can you. We're invested in your development and success, and we can't wait to see where your journey with us will take you.

Additionally
• Competitive salary and benefits package.
• Opportunities for personal and professional growth.
• Inclusive and open-door culture with driven, fun colleagues.
• Work in a dynamic, innovative environment leading the EV revolution.