Customer Service Representative (French Speaking)

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.

To sustain the growth of the company as well as the expansion of our services we are currently looking for a Customer Service Representative (French Speaking).

Duties & Responsibilities:

• Act as the primary contact for individual members, intermediaries and corporate clients
• Answer inbound calls keeping a professional approach to any type of call and situation
• Provide customers within April International service level agreement with excellent service
• Ensure all emails are fully responded to via our client's Relationship Management system, within 48 hours
• Build and maintain strong customer relations with intermediary brokers and, agents
• Ensure customer feedback is routed and work as a team to address areas of improvement enhancing the customer experience
• Manage complaints and record keeping and escalation procedure
• Contact healthcare providers and customers regarding incomplete files

Qualifications:

• Bachelor degree in related field
• 0-2 years' experience in Customer Service jobs or Insurance industry will be a plus
• New graduates are also welcome
• Excellent Proficiency in English and French language
• A passion and talent for client service and the desire to solve issues
• The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call
• Excellent interpersonal and communication skills, passionate about customer service
• A great sense of accuracy and work ethic
• Able to work independently with structure and methodology

What we offer:

• Located near BTS Chidlom
• Group Health Insurance
• Provident Fund
• Flexible working hours

By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at https://asia.april-international.com/sites/asia/files/imce/public/asia/APRIL%20Asia%20-%20Privacy%20notice%20for%20applicants.pdf and the Bamboo HR LLC privacy policy available using the link at the bottom of this page.