Customer Service Representative with French

Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, and applications for service, maintenance and termination | Troubleshoots and resolves customer complaints

Solenisis a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized three years in a row.

Employment Type: Full-time

Contract: Contract of employment (PL: Umowa o Pracę)

Office Location: Giełdowa Street 1, Warsaw (near Rondo Daszyńskiego)

Work Mode: Hybrid (3 days in the office, some flexibility possible)

Key Responsibilities:

• Receive, enter and manage customer orders from order receipt to shipment of product and any returns;
• Respond to routine customer enquiries concerning orders
• Handle incoming phone calls from various stakeholders and resolve inquiries promptly and effectively.
• Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider
• Maintain communication on a daily basis with customers and take action in order to respond on their needs
• Support organization in optimization transport and logistic projects
• Claims receiving from customers
• Proactive work to solve customers' complaints
• Giving feedback to customers regarding the status of complaints

Requirements:

• Experience in customer service or administration area, candidates after internships within logistic area are also very welcomed
• Fluent English and French
• Strong communication and interpersonal skills, as well as ability to work in a multicultural environment
• High level of analytical skills andd ability to work under pressure
• Team player with creativity, engagement, high level of multitasking skills
• Knowledge of Microsoft Word, Excel and Outlook
• Knowledge of SAP will be an advantage

What We Offer:

• Hybrid working schedule
• Private medical care by Lux-MED
• Life insurance and Travel insurance
• Employee retirement plan (PPE) after trial period
• Sports card (Multisport) - partially employer-funded
• Employee Assistance Program for Employees and Families

How to Apply
Interested? Send us your CV. We look forward to reviewing your application and will reach out if there's a match to arrange a brief exploratory call. All candidates must be eligible to work in the EU area.

Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

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