Customer Service Representative with French and English

Customer Service Representative with French and English

Full Location: Remote - BG

Customer Service Representative with French and English is Home Office Based with English and French

At ResultsCX we encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in the customer service call center industry, we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, The Results Companies could be right for you!

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representative with French and English to join our team.

Responsibilities:

• Providing daily contact with end users of products and services;
• Providing feedback to end users after request or after processing a specific case;
• Maintaining up-to-date information in the database about performed activities and operations;
• Operating with specialized software to provide queries and support for work systems.

Requirements:

• Very good level of French and English - minimum C1 level;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop;
• Positive attitude, desire to learn new skills and a strong work ethic;
• Previous experience in Customer Service is preferred but not mandatory.

What we offer:

• Very competitive salary;
• Benefits - employee assistance program, additional health insurance, discounts and perks;
• Operational hours for the position - 24/7;
• Ongoing professional development;
• Career development opportunities and growth within the organization;
• Opportunity to enhance your language skills;
• Fully paid induction training and ongoing development, support, and mentorship;
• Opportunity to work from home.

This position is available only for people who are located in Bulgaria and authorized to work within the country.

If ResultsCX can help you make the next move in your career, we want to hear from you.

Please note, due to the high number of applicants for this position, only short-listed candidates will be contacted.

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.