Customer Service Representative with French(387509)

Job Description

ArcelorMittal Business Center of Excellence is looking for candidates for a position of

CX Specialist with French (transport & logistics)

This position offers a great opportunity to advance your career in the transport and logistics sector, with a key role in managing transport costs and improving provider performance. You will work within a dynamic team where attention to detail, initiative, and continuous improvement are highly valued.

As an CX Specialist with French, you will be responsible for overseeing and controlling the billing of transport services related to sales, managing transport-related cost

overruns, and handling operational disputes. You will also monitor performance indicators, handle billing anomalies, and ensure compliance with standard transport procedures.

Key responsibilities:

Identify, monitor, and resolve disputes related to transportation operations. Manage and analyze logistics cost overruns across all transport modes and service types.

Ensure proper handling and validation of non-standard transport methods for road

shipments.

Investigate and address anomalies in transport billing for sales (e.g., discrepancies in

quantity, pricing, missing POs, etc.).

Maintain and analyze performance dashboards for all transport modes and communicate

results as part of performance management efforts

Our expectations:

Strong interpersonal skills with the ability to work collaboratively within a team.

High level of rigor and organizational ability in managing tasks and data.

Persistence and a problem-solving mindset when handling complex challenges.

Openness for hybrid work - 4 days during the week from the office from in Dąbrowa Górnicza

About Us

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference - to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

About the Team

Do you want to make an impact? We're looking for talented people to join a global community. ArcelorMittal is the world's leading steel company. Our material is part of the fabric of life. Our purpose - and the reason why we exist - is to create smarter steels for people and planet. Help us develop the material that tomorrow's world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.

As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion.
Our Mission is to:

• Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives
• Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives
• Promote and drive value creation initiatives across the different functions
• Ensure fair allocation of financial resources between business stakeholders
• Set up a transparent business environment, in compliance with internal & external financial standards & procedures