Customer Service Representative

Customer Service Representative - French Speaking

At VELUX, we offer you the opportunity to grow, shape your own career, and work in an international, sustainable company.

As part of our expanding Online Sales team, we are looking for a French-speaking Customer Service Representative with a strong sales mindset who is passionate about delivering an excellent customer experience. In this role, you will support our web shop and marketplace customers, helping them navigate their purchasing journey, resolving inquiries, and identifying opportunities to drive customer satisfaction and business growth.

What you'll do:

• Manage incoming sales enquiries, prepare tailored quotations, proactively follow up on opportunities, and convert leads into successful orders.
• Provide comprehensive post-sales support, including delivery tracking, claims handling, returns processing, installation guidance, and payment-related enquiries.
• Process and manage customer orders, returns, and account-related activities across our internal systems, web shops, and online marketplaces.
• Identify commercial opportunities during customer contact and promote relevant products or solutions.
• Contribute to process improvements and a better customer experience.
• Participate in projects related to the role.

What you'll bring:

• Fluent in French (spoken and written),
• Good level of English,
• Confident in using MS Office and working with multiple systems simultaneously.
• Strong communication and interpersonal skills, with a customer-focused and commercial mindset.
• Excellent attention to detail and a proactive approach to problem-solving. Comfortable working in a structured, process-driven environment with a high volume of administrative tasks.
• Able to maintain a high level of accuracy, focus, and motivation when handling repetitive tasks and following established processes on a daily basis.
• Flexible and adaptable, comfortable working in a hybrid, international environment and supporting different teams or business areas when needed, including managing written requests in multiple languages.

It would be an advantage if you also have:

• Knowledge of Spanish, Italian, or another foreign language.
• Experience in customer service, sales, telesales, account management, or a similar customer-focused role.
• Familiarity with working in a commercial environment where building customer relationships and identifying sales opportunities are part of delivering an excellent customer experience.

Ready to apply?

Learn more about the VELUX Group online at www.velux.com where you can read more about working at our company and what to expect of our recruitment process.

We look forward to receiving your application and CV as soon as possible. We are conducting interviews on an ongoing basis until we have the right match.

All inquiries will be treated confidentially.

About VELUX

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the roof window category, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we can create real impact by reinvesting in society, our employees and planet through our foundations. With 20 production companies in 12 countries and sales companies in 37 countries, our products are widely available. We employ around 12,000 people, and our company is headquartered in Denmark. Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.

Equal Opportunity Employer

At VELUX Residential, we believe in fostering a diverse workplace for everyone to thrive, develop, and perform at their best, and where you feel welcome, respected, and valued. We are committed to providing equal opportunities for all - whether you are applying for a role or already a part of VELUX Residential. That means we recruit, hire, train, and promote people based on their skills and potential without regard to race, color, religion, sex, age, neurodiversity, disability, protected veteran status, national origin, sexual orientation or any other basis prohibited by applicable law.

We value diversity and strive to ensure that our employment decisions are fair and inclusive, focusing only on what truly matters: your qualifications and how you can contribute to our shared mission and success.