Customer Service Specialist, Pharma

The Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

kp is currently seeking a Customer Service Specialist, Pharma. The role involves providing customer support for Western Europe, with a focus on French-speaking customers. Fluent French language skills are therefore mandatory. This position can be based either in Montabaur, Germany or Porto, Portugal.

Responsibilities:

• Order entry, processing, and tracking in SAP.
• Tracking orders and invoicing in SAP.
• Responding to customer and sales inquiries regarding order status.
• Communicating with customers regarding estimated delivery dates.
• Monitoring and analyzing key KPIs in the Salesforce Customer Service Dashboard.
• Maintaining updated shipping data for all customer orders in SAP.
• Processing order changes in collaboration with the relevant departments.
• Supports the entire supply chain in collaboration with representatives and operational interfaces at the various locations.
• Handles country- and region-specific formalities and documentation.
• Records customer complaints in Salesforce for further processing by Quality Assurance (QA).
• Monitors customer-specific inventory levels of products that are ordered on a recurring basis.
• Prepares weekly inventory reports as needed for customers with existing inventory agreements or practices to ensure compliance with the FIFO principle.
• Monitors and resolves overdue inventory issues.
• Maintains regular communication with Sales regarding customers and projects.
• Assists Sales with information on price status.

Required Qualifications:

• Completed commercial apprentinceship
• Knowledge and experience in customer service
• Excellent written and spoken French and English skills, Geman would be a plus
• Knowledge of country-specific laws and customs formalities is a plus
• SAP knowledge is mandatory
• Good CRM knowledge; Salesforce knowledge is a plus
• Good MS Office skills
• Strong communication and interpersonal skills
• Experience in customer contact; awareness of customer needs
• Ability to work in a team; reliability; loyalty

What we offer:

• A position in a modern office as part of an international team.
• Flexible working hours and, following successful onboarding, the option to work in a hybrid model-combining in-office and remote work.
• an attractive competitive compensation package
• various local benefits as per base location

Apply Now!

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we'd love to meet you! Please apply using the link below.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.

***Please be aware of recruitment scams. Klöckner Pentaplast will never ask candidates to provide payments, bank details, national identification numbers, or any other sensitive personal information during the interview process. If you're unsure about the legitimacy of a communication claiming to be from kp, please contact us directly at [email protected].