Customer Service Team Lead - French Market (m/f/d)

Company Description

Job Description

We are looking for a Customer Service Team Leader (France Market) (m/f/d) to join our Lisbon Sixt Hub! In this role, you will lead and develop a team of Customer Sales & Service Agents, driving performance, customer satisfaction, and sales results. You'll optimize processes, coach your team towards excellence, and ensure a true premium service for our French customers. If you are a native French speaker with proven leadership experience, strong communication skills, and a passion for motivating people, this is your chance to make an impact. Apply now and join TEAM ORANGE!

YOUR ROLE AT SIXT

• You will manage a team of Customer Sales and Service agents and be accountable for your market performance
• You are willing to deep dive into the processes, optimize them and develop your team's knowledge level
• You will work with the team to drive quality, customer satisfaction, sales and productivity performance
• You will analyze statistics and reports, run root-cause analyzis and own improvement action plans, both at a team and individual levels
• You will drive Performance Reviews, and continuously support your team towards a true premium service to our customers
• You will make your team engagement and employee satisfaction a basis for the day-to-day interactions.

YOUR SKILLS MATTER

• Experience You have management experience, both technical and disciplinary, as a supervisor, team lead, operations manager or in a similar position and enjoy working in a team
• Language You are native speaker in FRENCH and are fluent in English (mandatory) and have an understandable and clear way to speak and express yourself
• You understand how to communicate expectations and motivate people, even in critical situations
• You love analyzing and optimizing structures and work processes and establishing improvements in a team
• You are self-motivated, have the ability to multitask and work successfully in a fast-paced team environment
• You are experienced in using MS-Office programs - especially Outlook and Excel

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

Qualifications

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!