Customer Service Team Lead - French Speaker (m/f/d)

Company Description

Job Description

You will manage a team of Customer Sales and Service agents at SIXT, taking full accountability for French market performance while driving quality, customer satisfaction, and productivity. This role combines people leadership with operational excellence as you deep dive into processes, develop your team's knowledge, and ensure premium service delivery to our customers. You will be a key part of our Lisbon hub, working in our hybrid model while analyzing performance data, running improvement action plans, and building an engaged and high-performing team. Apply now and join Team Orange!

YOUR ROLE AT SIXT

• You manage a team of Customer Sales and Service agents with full accountability for French market performance and team development
• You deep dive into processes to optimize workflows and continuously develop your team's knowledge level and capabilities
• You work with the team to drive quality, customer satisfaction, sales performance, and productivity targets
• You analyze statistics and reports, run root-cause analysis, and own improvement action plans at both team and individual levels
• You drive performance reviews and continuously support your team towards delivering true premium service to our customers
• You share daily insights with management, and serve as a Lisbon SIXT hub ambassador

YOUR SKILLS MATTER

• Leadership You have management experience as supervisor, team lead, or operations manager with both technical and disciplinary responsibility
• Languages You are a native/fluent French speaker with fluent English skills (mandatory)
• Communication You are confident conducting conversations even in critical situations and excel at motivating people and setting expectations
• Process optimization You love analyzing and optimizing processes, and establishing improvements within your team
• Performance-driven You are self-motivated with ability to multitask and work successfully in fast-paced team environments
• Technical skills You are proficient in MS Office programs, especially Outlook and Excel, for reporting and performance analysis

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance Benefit from a hybrid working model with no dress code
• Permanent Contract & Bonus Enjoy a permanent employment contract with performance-related bonuses that reward your contribution
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system

Qualifications

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!