Customer Services Officer (native French speaker)

In the customer care team of FC Professional, we are looking for an enthusiastic Customer Care Officer who loves to work in an ambitious environment where you can combine your customer obsessed mindset and communication skills to realize a flawless customer experience. We are seeking a dedicated and talented French speaking Customer Care Officer with a focus on order management to join our dynamic team. You will play a crucial role in ensuring client satisfaction and the smooth coordination of the order to cash operations. No day in this role is the same, providing you with constant excitement and new challenges. You will engage with a diverse range of customers and (internal) stakeholders, in a fast-paced and highly international business environment.

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Customer Services Officer (native French speaker)
Apply now

What we ask

• MBO/HBO degree or equivalent in a relevant field;
• Experience in a customer care or order management role, preferably in an international and fast-paced environment;
• For this position, it is required that you are a native French speaker and have a good command of English;
• Proficiency in using Microsoft Office. Experience with SAP and Sales Force is a plus;
• A customer-centric approach with a passion for delivering exceptional service;
• Ability to work effectively as a team player, collaborating with colleagues and contributing to a positive and cooperative work environment;
• Strong attention to detail with the ability to multitask and prioritize tasks effectively;
• Problem-solving skills to address customer concerns and find appropriate resolutions.

What we offer

• This position is classified under the Dairy CLA 7 (€ 3.540 to € 4.350 based on a 36-hour workweek). Your salary will be based on your experience and education;
• A unique culture, as FrieslandCampina has Dutch roots but has grown into an international organization with locations all over the world;
• We offer a healthy work/life balance, a competitive salary, and attractive secondary benefits such as a 36-hour workweek, 8% holiday allowance, a competitive pension scheme, a 5% year-end bonus and flexible working hours;
• Various training and coaching programs to support your development and help you shape your professional career;
• Internal career progression is strongly encouraged at FrieslandCampina!
• An informal and friendly working environment where you collaborate with driven and professional colleagues;
• We give you trust and autonomy to make a long-term impact that contributes to better nutrition for the world;
• FrieslandCampina offers a bike scheme.

Vacancy description

From managing orders to collaborating with (internal) stakeholders, you will navigate a fast-paced environment with adaptability and flexibility. Your ability to multitask and prioritize will be essential as you juggle various tasks and collaborate with cross-functional teams. In this position you will:

• Manage customer orders, ensure accurate and timely processing into the system, ensure all relevant details are captured and entered correctly for seamless order fulfillment;
• Ensure Clean Desk procedures in SAP related to orders, invoices and corrections;
• Serve as the main point of contact for customers, address inquiries and resolve any issues related to orders, shipping and product availability;
• Collaborate with internal teams such as sales, logistics, and planning to ensure customer expectations are met and exceeded;
• Proactively communicate with customers to provide order updates, delivery schedules, and any necessary changes or delays;
• Contribute to End-to-End initiatives and identify improvements aimed at enhancing operational efficiency, customer satisfaction, or process optimization and automation.

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Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Team Details

In FrieslandCampina Professional we develop, produce, and commercialize a range of dairy products with added value, targeted at professional customers such as bakeries, fast food chains, hotels, restaurants, catering companies as well as industrial food companies across the globe.

Want to work with one of the largest dairy companies in the world with the head quarter located in Amersfoort? Here we work with multidisciplinary disciplines to make a real difference in the lives of millions of people by providing the very best nutrition. Fulfilling our purpose, better nutrition for the world, requires great efforts from many people. We believe that people as diverse as our nutritional offerings - including and not limited to gender, ethnicity, age, sexual orientation, religious belief, nationality, social background, disability and thinking style - enrich our lives and strengthen our business. About our team and office:

• A multidisciplinary team - highly skilled, focused on making our best work together;
• A friendly environment - with wonderful cafeteria, free milk, cheese and Lattiz coffee, and subsidized lunches drinks and events;
• Easily accessible - close to central station and with private parking spaces.