Customer Success Manager (French + English) - SaaS Logistics - Morocco (Hybrid)

The Role

Our client, a Y-Combinator-backed startup, is seeking a high-impact Customer Success Manager to lead implementation and adoption across Morocco.

This is not a classic Customer Success role. It is not about administrative follow-ups, static reporting, or passive relationship management. For this client, Customer Success is about operational transformation. We are looking for a hands-on expert who understands the reality of the warehouse floor and the transport office-someone who has the courage to challenge the status quo and ensure the TMS delivers real-world impact.

The Responsibilities

• Implementation Leadership: Lead TMS implementations from initial kickoff to full operational adoption, ensuring the platform is woven into the fabric of the client's daily activities.
• Operational Change Management: Walk into transport operations, identify what really works (and what doesn't), and convince stakeholders to change how they plan, execute, and decide.
• Cross-Functional Collaboration: Work hands-on with logistics, transport, fleet, and IT teams to bridge the gap between software deployment and operational excellence.
• Value Realization: Push customers beyond the "go-live" milestone. Your mission is to ensure customers move from "we are live" to "we operate better," measuring success by actual changes in operational efficiency.
• Outcome Ownership: Take full ownership of customer outcomes. You aren't just checking off tasks; you are responsible for ensuring the implementation results in tangible ROI and trust.
• Strategic Influence: Navigate tough conversations and influence people who may be resistant to change, maintaining trust while challenging inefficient habits.

The Skills & Competencies

• Domain Expertise: Real-world experience in logistics, transport, or supply chain management is mandatory. You must speak the language of the industry.
• Action-Oriented Mindset: You are comfortable with confrontation and prefer reality over slide decks. You don't wait for instructions; you see a bottleneck and fix it.
• Influence & Empathy: Proven ability to influence stakeholders at all levels, from dispatchers to C-suite executives, especially those who didn't ask for change.
• Implementation Grit: You understand that "go-live" is just the beginning. You have the persistence to stay through the hard work of adoption.
• Language Fluency: Fluent in French with a professional command of English. Proficiency in Arabic is a significant advantage.

The Differentiators

• TMS Experience: Prior experience implementing or managing a Transport Management System.
• Startup Agility: Experience in a high-growth SaaS environment where ownership and speed are paramount.
• Consultative Approach: The ability to act as a consultant who understands technical constraints and operational needs simultaneously.

⏳ The Benefits

• The opportunity to join a category-defining startup in the logistics space.
• A high-impact role where your work directly affects the efficiency of regional supply chains.
• Hybrid work environment based in Casablanca.
• Competitive compensation package and the chance to work with a world-class team.

The Process

Application → HR Screening → Hiring Manager Interview → Case Study → Founders Interviews → Offer

The Employer

Our client is a rapidly growing, Y-Combinator-backed logistics technology company. They are dedicated to reimagining how logistics teams plan, execute, and collaborate on transportation. Their connected platform is a powerful Transport Management System (TMS) designed to bring visibility, simplicity, and speed to every shipment.

The client believes modern logistics deserves tools that are easy to use, fast to implement, and built for real-world complexity. By working side-by-side with shippers and carriers, their platform helps turn operational chaos into control, making transportation operations more predictable, transparent, and collaborative. They are looking for a commercial leader to join them as a late co-founder to help them achieve their goal of building a category-defining, enduring company.

Department Operations Role Customer Success Manager Locations Casablanca Remote status Hybrid Employment type Full-time