4 candidats consultent actuellement

Customer Success Manager (French Speaker)
Tunisie, TunisTunisie, Tunis

Customer Success Manager (French Speaker)

Date de publication 05.08.2026

3 a postulé

Location: Remote
Reports to: Customer Success Manager

Role Overview

We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent™. You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.

Key Responsibilities
  • Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.
  • Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively.
  • Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.
  • Monitor account health, usage, and engagement to identify opportunities for improvement and growth.
  • Provide chat support as part of daily operations, responding promptly and professionally to employee or customer inquiries.
  • Address client inquiries and coordinate with internal teams (technical, product, and sales) to resolve any issues promptly.
  • Maintain accurate and up-to-date account information in the CRM.
  • Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.
  • Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.
  • Bachelor's degree or equivalent experience in Account Management, Customer Success, or a related field.
  • 2-4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies.
  • Proven experience with ticketing systems and live chat support.
  • Fluent in French & English (spoken and written).
  • Strong communication, organization, and problem-solving skills.
  • Proactive, customer-focused mindset with the ability to manage multiple priorities.

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